Customer Care Specialist Position Available In Lee, Florida
Tallo's Job Summary: The Customer Care Specialist role involves accurately tracking customer touchpoints in Salesforce, meeting Key Performance Indicators, and providing efficient service across various channels. Responsibilities include processing inbound requests, identifying escalation issues, and following Quality Program guidelines. Qualifications include 1-3 years of customer service experience, a High School Diploma/GED, and basic computer skills. (Word count: 58)
Job Description
Responsibilities:
Accurately track all customer touchpoints according to established procedures in company CRM Salesforce Maintain established individual Key Performance Indicators regarding response time, ready time, quality etc. Provide consistent, efficient, and effective customer service in a multi-channel environment Coordinate and process all inbound requests in a timely, quality & consistent manner Identify and communicate escalation issues per established escalation policy Follow Quality Program guidelines to meet expected phone, email and chat performance Follow published attendance policy including established channel schedule Qualifications 1-3 year(s) of customer service experience. High School Diploma/GED required. Type minimum 35 wpm. Basic knowledge of Microsoft Word and Microsoft Excel Ability to input information into computer systems. Skills Team player Driven and competitive Values time management Dependability Listening skills Multi-tasking
