Customer Care Specialist I Position Available In Miami-Dade, Florida
Tallo's Job Summary: The Customer Care Specialist I position at Assurant involves handling inbound calls, researching and resolving inquiries in hazard insurance, mortgage banking, and property loss. Ideal candidates possess strong attention to detail, excellent communication skills, and a drive to resolve customer issues. Paid training is provided, and a high school diploma or GED is required. Bilingual (Spanish) is preferred.
Job Description
•Remote Position•What do we do?
We protect and secure the places people live and the things they buy. But wenever forget what matters most. It’s the businesses and the people aroundthe world that depend on Assurant to keep life moving forward.
What is a Customer Care Specialist?
A Customer Care Specialist is a key position within Assurant because you arethe voice of our organization and clients. You are highly valued as ourcustomer’s primary point of contact and care about helping others. TheCustomer Experience is at the forefront of all you do, exceedingexpectations at every turn. You are a listener and problem solver and believein quality. You enjoy being on the phone, and customers hear your smile asyou patiently help them find a resolution.
When you start, we train you:
It’s a combination of “classroom” & “on-the-job” training that istypically four weeks long, but the duration can varyClassroom training hours are typically Monday through Friday from 9 am – 4pm with a lunch breakUpon completion of classroom training, you will receive your regular shift& start working those hours
Primary Job Responsibilities:
Handle inbound calls from our customers by researching and resolvingloan-level inquiries in hazard insurance, mortgage banking, and property loss.
This role requires listening to our customer’s concerns and showing empathywhile resolving their issues.
Because every customer is different, we expect you to take the initiative totruly understand our customer’s current challenges, solve them, and useyour expertise to proactively help them avoid future challenges.
You may be asked to participate in special projects, assume newresponsibilities, and adjust priorities as requested.
A robust paid training environment enables you to learn the business, thesystems, the policies, and most importantly, how to effectively engageand resolve customer challenges. Training will be a combination ofclassroom, online and side-by-side observations.
The Ideal Candidate Will Have The Following:
Strong attention to detailLove talking to people and having the ability to WOW customers on every callExcellent verbal, written, and listening skillsRelentless drive to own the customer’s problem and resolve itAbility to adapt well to changeAbility to work well in a fast-paced work environmentAbility to think outside of the box to resolve problemsAbility to multi-task using technology, including call handling, loanlevel review, and call documentationA minimum high school diploma or GED and one year of work experience requiredCollege degree with 0-1 year of work experience preferredBilingual (Spanish)
