Specialist-Customer Care Sales – Miami Gbl Resv Sls & Cust Care (150000GQ) Position Available In Miami-Dade, Florida

Job Description:

It?s a powerful feeling, to belong. It?s inspiring people to domore than they thought they could. It?s leading the way by rollingup your sleeves to accomplish a common goal. It?s taking a passionand turning it into your vision. Belonging is what it feels like towork at Marriott. If this sounds like the place for you, joinus. The Miami Gbl Resv Sls & Cust Care, located at 8240 NW 52ndTerrace, Suite 201, Miami, FL 33166 is currently hiring aSpecialist-Customer Care Sales.

Responsibilities include:

Process all reservation requests,changes, and cancellations received by phone, fax, or mail.

Identify guest reservation needs and determine appropriate roomtype. Verify availability of room type and rate. Explain guarantee,special rate, and cancellation policies to callers. Accommodate anddocument special requests. Answer questions about propertyfacilities/services and room accommodations. Follow salestechniques to maximize revenue. Input and access data inreservation system. Indicate special room reservation types (e.g.,complimentary rooms, employee discounts, travel agent inspectionrates, and wholesale reservations) by inputting the correct codeand rate into the reservation system. Follow proper escalationprocedures when addressing guest concerns. Follow all companypolicies and procedures; ensure uniform and personal appearance areclean and professional; maintain confidentiality of proprietaryinformation; protect company assets; protect the privacy andsecurity of guests and coworkers. Welcome and acknowledge allguests according to company standards; anticipate and addressguests’ service needs; assist individuals with disabilities; thankguests with genuine appreciation. Speak with others using clear andprofessional language; answer telephones using appropriateetiquette. Develop and maintain positive working relationships withothers; support team to reach common goals; listen and respondappropriately to the concerns of other employees. Comply withquality assurance expectations and standards. Move, lift, carry,push, pull, and place objects weighing less than or equal to 10pounds without assistance. Perform other reasonable job duties asrequested by Supervisors To submit your application for this job, please go to:https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=150000GQ Marriott International is consistently recognized as an employer ofchoice around the globe by FORTUNE and Working Mother magazines,DiversityInc, Great Places to Work Institute, and the CRF instituteamong others. Visit our newsroom to learn more:news.marriott.com Connect and network online with us: www.facebook.com/marriottjobsandcareers www.twitter.com/marriottcareers www.linkedin.com/company/marriott-international www.weibo.com/marriottcareers Marriott International is an equal opportunity employer committedto hiring a diverse workforce and sustaining an inclusive culture.

Marriott International does not discriminate on the basis ofdisability, veteran status or any other basis protected underfederal, state or local laws.