Customer Service Specialist – Childcare Front Desk Position Available In Palm Beach, Florida

Customer Service Specialist – Childcare Front Desk 3.7 3.7 out of 5 stars 10170 Riverside Drive, Palm Beach Gardens, FL 33410 Summary This position is responsible for front desk operations at Riverside Youth Enrichment Center. This position is responsible for assisting customers with outstanding customer service. This position performs a variety of customer service and specialized clerical work including welcoming families to the childcare center and answering any questions or concerns of patrons, handling sensitive information confidentially, monitoring sign-in and sign-out, processing childcare registration and other program enrollment, processing lunches, preparing deposits and other day-to-day financial operations, answering phones, and preparing documents to share with families. This position must have the following credentials: Department of Children and Families 45 hours of childcare classes (or the ability to complete within 90 days of employment), Infant/Child CPR, and First Aid Certification. This position performs a variety of customer service and specialized clerical work. This position will address daily customer service needs including answering calls and communicating with internal and external customers. Essential Function Duties and Responsibilities Greets all visitors to Public Service, providing courteous and efficient customer service Performs specialist clerical work Answers in-coming calls and routes callers or provides information as required Obtains, receives, and distributes incoming mail, and processes outgoing mail Types a variety of correspondences, reports, memoranda, and other material requiring judgement as to content, accuracy and completeness Schedules appointments and travel plans, as required Assists with maintaining division telephone listings Receives deliveries and directs them to the appropriate person(s) Responsible for entering purchase orders for the purchase of materials and supplies; responsible for processing invoices for payment Collects data and runs reports as needed Provides coverage for the Administrative Assistant when he/she is out of the office Procures goods/services through purchase orders and/or a purchasing card Acts as liaison with utility companies and monitors account billing and usage Performs various clerical duties as assigned and assists as support staff when necessary Performs duties as assigned and schedule during emergency response conditions Performs any other duties as required or assigned Reconciles statements, invoices and project expenditures Minimum Qualifications High School Diploma or G.E.D. required Bachelor’s Degree preferred Considerable clerical experience Any related combination of education, training and experience Special Qualifications/Preferences Valid State of Florida Driver’s License with a good driving record Agency City of Palm Beach GardensAddress10500 N Military Trail Palm Beach Gardens, Florida, 33410 Phone (561) 799-4223 Website http://www.pbgfl.gov

Job Type:

Part-time Pay:

$20.52 per hour Expected hours: 26 – 28 per week

Benefits:

Employee discount Retirement plan

Schedule:

Day shift Monday to Friday Morning shift Application Question(s): Candidates must apply directly through the City website to be considered for the position. Have, or will, you apply through the City website?

Work Location:

In person