Hospitality Customer Care Specialist Position Available In Bartow, Georgia

Hospitality Customer Care Specialist
Corporate, White, GA, US
+1 More Locations
2 days ago

Requisition ID:

1508
About Surya Inc.
At Surya Inc., we are redefining the world of interior design. As a leading furnishings company, we offer a thoughtfully curated collection of design-forward furniture, rugs, textiles, lighting, wall decor, and accents. Our products are available globally through interior designers, architects, procurement firms, and more. Surya Inc. proudly includes renowned brands such as Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. We’ve been honored ten times on the Inc. 5000 list of America’s fastest-growing privately held companies.
Job Summary
Surya is looking for a customer service representative with a passion for creating loyal customers. Responsible for the timely and accurate execution of requests and inquires Processes orders, resolves and responds to customer issues via email and phone contact. Acts as a Surya subject matter expert for Contract/Hospitality customers concerning Surya products, orders, and fulfillment processes. Reports directly to the Vice President of Sales and interacts with all Surya departments to resolve issues for the customer.
Primary responsibilities:
Engage customers on a personal, individual non scripted level
Manage ALL communications between internal departments and external clients and sales reps
Respond to client inquires in a timely and professional manner Detailed reviews of all PO’s for potential red flags Ensure accurate order placement and fulfillment.
Accurately document all customer interactions in appropriate systems.
Troubleshoot and resolve issues to the satisfaction of customers as needed.
Input quotes into client portals and fill out client forms for manager review/signature
Liaise with clients on web access and navigation Foster a strong collaborative working relationship with all internal departments
Facilitate getting images and tear sheets (proposals) for customers Other duties or projects related to orders, quotes, and project management as assigned
Verify account information on all calls.
Gain and excel in knowledge of all Surya products and processes.

Job Requirements:

Two or more years of experience in customer service
Demonstrates ability to accurately problem solve
Enjoys working with others in a team environment
Exceptional attention to detail is critically important
Knowledge of Microsoft office products, i.e., Excel, Outlook, Word
Experience working with order entry and ticketing systems
Demonstrate exceptional customer service skills
Exceptional attention to detail is critically important
Ability to handle multiple projects at the same time

Preferred Experience:

Greater than two years of experience in a service support role.
Some advanced degree work in a related field.
Two or more years of customer phone service.
Surya provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.