Senior Specialist, Customer Care Position Available In Cobb, Georgia

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RXO. RXO

is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Senior Specialist, Customer Care in Last Mile at RXO, you’ll be responsible for managing escalated inbound and outbound calls and emails for designated accounts. This role requires a strong sense of urgency, excellent communication skills and the ability to resolve issues effectively while maintaining empathy and professionalism. You will be working directly with customers, market managers, carriers and client representatives to provide exceptional service and handle escalated concerns. What your day-to-day will look like: Manage escalated inbound and outbound calls and emails to address customer concerns
Use problem-solving skills to deescalate situations and provide resolutions
Demonstrate empathy and effective communication with customers in stressful situations
Record detailed notes in our systems to ensure accurate case documentation
Collaborate with internal associates and external partners to resolve issues efficiently
Ensure timely follow-up with customers to maintain satisfaction and build trust What you’ll need to excel:
At a minimum, you’ll need: 2 years of related work experience It’d be great if you also have: High school diploma or equivalent Experience with Microsoft Office (Outlook, Word, PowerPoint, and Excel), and other business-related applications 2 + years in a Call Center Proficient computer skills Excellent written and verbal communication skills Ability to exercise appropriate judgment, especially with upward communication In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us. Does this sound like you? Check out what else RXO has to offer. Massive Benefits Competitive pay
Health, dental and vision insurance
401(k) with company match
Life insurance, disability
Employee Assistance Program (EAP)
Paid time off
Tuition reimbursement program Our Culture
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability. The Next Step
Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.
We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review RXO’s candidate privacy statement here and RXO’s Privacy Notice to California Job Applicants here.