Senior Specialist, Customer Care – 363030-en_US Position Available In Cobb, Georgia

Accelerate your career at RXO.RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, were revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Senior Specialist, Customer Care in Last Mile at RXO, youll be responsible for managing escalated inbound and outbound calls and emails for designated accounts. This role requires a strong sense of urgency, excellent communication skills and the ability to resolve issues effectively while maintaining empathy and professionalism. You will be working directly with customers, market managers, carriers and client representatives to provide exceptional service and handle escalated concerns.

What your day-to-day will look like:

Manage escalated inbound and outbound calls and emails to address customer concernsUse problem-solving skills to deescalate situations and provide resolutionsDemonstrate empathy and effective communication with customers in stressful situationsRecord detailed notes in our systems to ensure accurate case documentationCollaborate with internal associates and external partners to resolve issues efficientlyEnsure timely follow-up with customers to maintain satisfaction and build trustWhat youll need to excel:

At a minimum, youll need:2 years of related work experienceItd be great if you also have:

High school diploma or equivalentExperience with Microsoft Office (Outlook, Word, PowerPoint, and Excel), and other business-related applications2 years in a Call CenterProficient computer skillsExcellent written and verbal communication skillsAbility to exercise appropriate judgment, especially with upward communicationIn this role, youll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. Were a company where you can continually advance your career, no matter your background – the opportunities are endless and yours for the taking. If youre driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Massive BenefitsCompetitive payHealth, dental and vision insurance401(k) with company matchLife insurance, disabilityEmployee Assistance Program (EAP)Paid time offTuition reimbursement programOur CultureWe do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

The Next StepReady to join our team? Wed love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review RXO’s candidate privacy statement here and RXO’s Privacy Notice to California Job Applicants here .Equal Opportunity Employer