Remote Customer Care Specialist – $16/hour – W2 – Starts on 7/7 Position Available In [Unknown county], Georgia

Remote Customer Care Specialist

• $16/hour
• W2•Starts on 7/7 2.

9 2.9 out of 5 stars Georgia

• Remote Job description Customer Care Specialist ( Voice, Chat, and Email ).

Must speak, read, and write in English.

TRAINING STARTS 9/16!

! Driven by our Passion for People, our Customer Care Specialists are keen on driving great customer experience. They provide client support via PHONE/CHAT, assisting with client inquiries, troubleshooting and general support. They respond to all client communication via phone or chat and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues, or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters.

Training Start Date:

Tuesday 9/16/24

New Hire Orientation:

Training:

(12 DAYS): Tuesday 9/16

• 10/1 Between 9:00am
• 6:00pm EST Attendance MUST be at 100% (5-Day work week): 8-hour shifts, weekends required. (Availability for any 8-hour shift between 3:00pm
• 2:00am EST) Schedules cannot be negotiated.

Pay:

Production pay is $17.50/Hour Training pay is $14.50/

Hour Qualifications:

• Amazing combination of agile thinking, high energy, passion, and persistence: resourcefulness
• Strong desire to be helpful and take ownership to resolve customer situations
• Excellent oral communication skills: clear diction, tone, and knowledge/use of proper grammar
• Positive outlook and enthusiastic attitude
• Conscientious team player
• Driven by delivering results
• Dependable and consistent, history of good attendance
• Naturally curious with an aptitude for learning and understanding quickly
• Ability to multitask by reading, typing, and navigating through applications while speaking to customers
• Prior customer service/troubleshooting experience preferred

POSITION RESPONSIBILITIES

• Respond to client requests/inquiries via phone, including product purchases, service & quality inquiries, order status, product information, and general client support issues.
• Demonstrate high standards for quality service
• Keep up to date with product/procedural knowledge and assessing industry trends
• Work in tandem with the quality and training team to self-manage performance expectations
• Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development
• Maintain business acumen, courtesy, and professionalism when dealing with all client contacts
• Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
• Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects
• Strict adherence to key performance indicators (KPI) as set by management.
• Strive to exceed key performance indicators (KPI) and quality goals as outlined by management
• Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email.

Agents may be asked to transition to between channels at any time.

REQUIREMENTS

• 2-3 years’ experience in a business/professional environment; preferably in the service industry
• Comparable experience in an office environment encouraged
• Self-starter and ability to manage workload efficiently
• Exceptional written communication skills
• Demonstrate ability to deliver a high level of client service under high volume
• Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen
• Professional, upbeat, and engaging oral and/or written communication
• Ability to develop relationships with clients, even in difficult situations
• Ability to advise and counsel clients in a quick and efficient manner
• Must be computer literate and internet savvy, e-commerce and online shopping experience preferred
• Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)
• Excellent Data Entry skills / 45-55 wpm minimum
• Must be flexible and be ready to work in a dynamic shift environment
• weekends and evening shifts may be required.
• Vacation blackout period applies during the holiday season and promotional periods
• Punctuality is essential Equipment is NOT provided.

Work at

Home Equipment:

• Macbook and Chromebooks are NOT allowed, only Windows based computers are compatible

TECHNOLOGY REQUIREMENTS

Minimum PC Requirements CPU Speed:

• Dual Core 1.2 GHz or better
• . Intel Core i3 or AMD Ryzen 3 or better Hard Drive
• 40 GB or more of available space
• 100 GB or more of total space

Memory:

• 8 GB of RAM or better

Operating System:

• Windows 10 Professional (Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro )
• .

Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements:

Dual Monitors

• 1280 x 1024 (SXGA) screen resolution
• 1920 x 1080 (Full HD or 1080p)
• One monitor and one laptop OR 2 monitors

Minimum Internet Connectivity Requirements:

Standard Connection / Speed

• Must have Hard-wired connection (no wireless/WiFi)
• Minimum 45 Mpbs download speed / Minimum 10 Mpbs upload speed
• Internet connection must not be shared with more than 3 devices in the same location.

Job Type:

Full-time Pay:

$16.00 per hour Expected hours: 35

• 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Work from home

Shift:

8 hour shift

Work Location:

Remote