Sr Customer Care Specialist (Manheim) Position Available In [Unknown county], Georgia

Sr Customer Care Specialist (Manheim)
locations
Remote•Georgia
Remote•Arizona
time type
Full time
posted on
Posted Yesterday
job requisition id

R202562737

Company
Cox Automotive•USA
Job Family Group
Customer Care Group
Job Profile
Sr Customer Care Specialist
Management Level
Individual Contributor
Flexible Work Option Can work remotely but need to live in the specified city, state, or region
Travel %
No
Work Shift
Day
Compensation
Hourly base pay rate is $21.49•$32.26/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
Candidate must live in Phoenix or Atlanta area as this role will become hybrid in office.

Key Responsibilities:

Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible
Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
Manage high volume of tasks in a timely and efficient manner
Identify client needs, research issue and provide solutions and/or alternatives
Build sustainable relationships and engage clients by providing best-in-class service
Meet and/or exceed established key performance criteria
Provide excellent client service and advocacy
Work across the organization as needed to resolve client requests
Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions
Dispatch available vehicles to clients across all regions on an inbound basis
Effectively communicate to the client how to use any of our client facing tools
Perform other duties as deemed necessary by management
Qualifications
High School Diploma/GED and 5 years’ experience in a related field.
OR the right candidate can also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; OR 7 years’ experience in a related field.
Auction and/or logistics/transportation knowledge a strong plus
Excellent oral and written communications skills, particularly in a phone or email context
Attention to detail and follow-through
Demonstrated ability to adapt in a changing environment,
Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
Demonstrated experience being a customer-focused, service-oriented professional
Drug Testing
To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.