Care Specialist [3 Days Left] Position Available In Calcasieu, Louisiana

Job Description:

Company Overview:

Upward Health is an in-home, multidisciplinarymedical group providing 24/7 whole-person care. Our clinical teamtreats physical, behavioral, and social health needs when and wherea patient needs help. Everyone on our team from our doctors,nurses, and Care Specialists to our HR, Technology, and BusinessServices staff are driven by a desire to improve the lives of ourpatients. We are able to treat a wide range of needs

• everythingfrom addressing poorly controlled blood sugar to combatting anxietyto accessing medically tailored meals
• because we know that healthrequires care for the whole person.

It’s no wonder 98% of patientsreport being fully satisfied with Upward Health!

Job Title & RoleDescription:

The Care Specialist is a key member of the teamresponsible for delivering chronic care management tohigh-complexity patients. The Care Specialist primarily works inpatients’ homes and communities (90% of the time) and engages invirtual care (10% of the time). This role involves direct outreachto patients, guiding them through the enrollment process,facilitating virtual appointments with providers, and ensuring thatpatients adhere to care plans. By building relationships,coordinating care, and providing education, the Care Specialistplays a critical role in promoting health, preventing unnecessaryhospitalizations, and improving patient outcomes. Skills Required

• Minimum of 2 years of relevant work experience (e.g., CommunityHealth Worker, Peer Support Specialist, Medical Assistant, etc.).
• High school diploma or GED required.
• A valid driver’s license,auto liability insurance, and reliable transportation to travelwithin the assigned territory.
• Experience in chronic caremanagement or working with chronically ill/elderly patients.
• Technologically proficient with basic computer skills (typing,using EMR systems).
• Experience with motivational interviewing,trauma-informed care, and care coordination.
• Strong interpersonalcommunication skills with the ability to engage patients and teammembers effectively.
• Ability to prioritize tasks, manageschedules, and work independently in an unstructured environment.
• Multi-lingual skills are a plus but not required.
• Prior home careexperience is beneficial.

Key Behaviors:

Adaptability & Resilience

• Ability to thrive in unstructured environments and pivot asneeded to meet patient needs.

Demonstrates perseverance inchallenging situations.

Self-Starter & Motivation:

• Proactivelytakes initiative in managing patient care and outreach.

Willingnessto learn and adapt to new processes and systems.

Empathy &Compassion:

• Ability to work with individuals from diversebackgrounds and understand their complex needs. Skilled in buildingrapport through motivational interviewing and otherpatient-centered communication techniques. Accountability ∬egrity:
• Demonstrates personal responsibility and takesownership of tasks, ensuring accuracy and timeliness in allactivities.

Cultural Competence:

• Awareness of community dynamicsand diversity, ensuring culturally sensitive and inclusive care.

Team Collaboration:

• Works collaboratively with interdisciplinaryteams to meet patient and organizational goals.

Problem-Solving &Critical Thinking:

• Strong critical thinking skills to assesspatient needs, analyze data, and develop appropriate carestrategies.

Communication Skills:

• Excellent verbal and writtencommunication, capable of explaining complex medical information topatients in a clear and supportive manner.

Competencies:

CareCoordination:

• Ability to engage patients in a comprehensive careplan, facilitating communication between patients, providers, andfamily members to ensure timely, effective care. Health Education
• Effectively educates patients about their medical conditions,care plans, and available resources, ensuring that patients canmake informed decisions.

Patient Engagement:

• Uses variousstrategies, including phone calls, home visits, and communityoutreach, to engage patients and ensure continuous participation intheir care.

Time Management & Organization:

• Demonstrates strongorganizational skills by managing patient caseloads, schedules, anddocumentation efficiently.

Technology Proficiency:

• Skilled inusing electronic health records (EMR) systems and other digitaltools to document patient information and communicate within theteam.

Motivational Interviewing & Patient-Centered Care:

• Usesmotivational interviewing techniques to build rapport and empowerpatients to take ownership of their health decisions.

DataManagement:

• Ensures accurate and timely documentation of patientdata, ensuring continuity of care and compliance withorganizational standards.

Outcome-Oriented Approach:

• Focuses onachieving key health outcomes, such as improved care adherence,reduction in emergency room visits, and enhanced self-management.

Upward Health is proud to be an equal opportunity employer. We arecommitted to attracting, retaining, and maximizing the performanceof a diverse and inclusive workforce. This job description is ageneral outline of duties performed and is not to be misconstruedas encompassing all duties performed within the position.

PId393202432fb-37156-37873660