Care Specialist Position Available In Calcasieu, Louisiana

Job Description:

Company Overview:

Upward Health is an in-home, multidisciplinarymedical group providing 24/7 whole-person care. Our clinical teamtreats physical, behavioral, and social health needs when and wherea patient needs help. Everyone on our team from our doctors,nurses, and Care Specialists to our HR, Technology, and BusinessServices staff are driven by a desire to improve the lives of ourpatients. We are able to treat a wide range of needs – everythingfrom addressing poorly controlled blood sugar to combatting anxietyto accessing medically tailored meals – because we know that healthrequires care for the whole person. It’s no wonder 98% of patientsreport being fully satisfied with Upward Health!

Job Title & RoleDescription:

The Care Specialist is a key member of the teamresponsible for delivering chronic care management tohigh-complexity patients. The Care Specialist primarily works inpatients’ homes and communities (90% of the time) and engages invirtual care (10% of the time). This role involves direct outreachto patients, guiding them through the enrollment process,facilitating virtual appointments with providers, and ensuring thatpatients adhere to care plans. By building relationships,coordinating care, and providing education, the Care Specialistplays a critical role in promoting health, preventing unnecessaryhospitalizations, and improving patient outcomes.

Skills Required:

Minimum of 2 years of relevant work experience (e.g., CommunityHealth Worker, Peer Support Specialist, Medical Assistant, etc.).High school diploma or GED required. A valid driver’s license, autoliability insurance, and reliable transportation to travel withinthe assigned territory. Experience in chronic care management orworking with chronically ill/elderly patients. Technologicallyproficient with basic computer skills (typing, using EMR systems).Experience with motivational interviewing, trauma-informed care,and care coordination. Strong interpersonal communication skillswith the ability to engage patients and team members effectively.

Ability to prioritize tasks, manage schedules, and workindependently in an unstructured environment. Multi-lingual skillsare a plus but not required. Prior home care experience isbeneficial.

Key Behaviors:

Adaptability & Resilience:

Ability tothrive in unstructured environments and pivot as needed to meetpatient needs. Demonstrates perseverance in challenging situations.

Self-Starter & Motivation:

Proactively takes initiative in managingpatient care and outreach. Willingness to learn and adapt to newprocesses and systems.

Empathy & Compassion:

Ability to work withindividuals from diverse backgrounds and understand their complexneeds. Skilled in building rapport through motivationalinterviewing and other patient-centered communication techniques.

Accountability & Integrity:

Demonstrates personal responsibilityand takes ownership of tasks, ensuring accuracy and timeliness inall activities.

Cultural Competence:

Awareness of communitydynamics and diversity, ensuring culturally sensitive and inclusivecare.

Team Collaboration:

Works collaboratively withinterdisciplinary teams to meet patient and organizational goals.

Problem-Solving & Critical Thinking:

Strong critical thinkingskills to assess patient needs, analyze data, and developappropriate care strategies.

Communication Skills:

Excellent verbaland written communication, capable of explaining complex medicalinformation to patients in a clear and supportive manner.

Competencies:

Care Coordination:

Ability to engage patients in acomprehensive care plan, facilitating communication betweenpatients, providers, and family members to ensure timely, effectivecare.

Health Education:

Effectively educates patients about theirmedical conditions, care plans, and available resources, ensuringthat patients can make informed decisions.

Patient Engagement:

Usesvarious strategies, including phone calls, home visits, andcommunity outreach, to engage patients and ensure continuousparticipation in their care.

Time Management & Organization:

Demonstrates strong organizational skills by managing patientcaseloads, schedules, and documentation efficiently.

TechnologyProficiency:

Skilled in using electronic health records (EMR)systems and other digital tools to document patient information andcommunicate within the team.

Motivational Interviewing &Patient-Centered Care:

Uses motivational interviewing techniques tobuild rapport and empower patients to take ownership of theirhealth decisions.

Data Management:

Ensures accurate and timelydocumentation of patient data, ensuring continuity of care andcompliance with organizational standards.

Outcome-OrientedApproach:

Focuses on achieving key health outcomes, such asimproved care adherence, reduction in emergency room visits, andenhanced self-management. Upward Health is proud to be an equalopportunity employer. We are committed to attracting, retaining,and maximizing the performance of a diverse and inclusiveworkforce. This job description is a general outline of dutiesperformed and is not to be misconstrued as encompassing all dutiesperformed within the position. PIfcb297dc5e92-37456-37873660