Patient Care Specialist Position Available In Barnstable, Massachusetts

Patient Care Specialist Physical Therapy U, Inc. 85 Main Street, Buzzards Bay, MA 02532 Join the PTU crew where your voice matters, your time is valued, and you’ll make a true difference in your community. Healthcare today is rushed and can lack concern and empathy. At PTU, we make every effort to create relief with our patients’ AND employees’ daily experiences. If you’re looking for an atmosphere to grow and shine in, you’ve found the right place! We are looking for a Patient Care Specialist at our Buzzards Bay location. We need help from the best to keep our physical therapy clinic running efficiently, maintain a great vibe, and ensure patients always know they’ll be welcomed with a smile.

• Physical Therapy U is “

THE CLINIC

” that gives its patients the best overall experience they’ve ever had with any healthcare office (and I don’t make that statement lightly). Our values are built off creating a relieved healthcare consumer.

• Your position will have just as big of a role in making that happen as the physical therapists…probably even bigger.

From the first contact to the last, we want our patients to be taken care of and given

THE BEST

service possible.

• This job could be best described as a mix of scheduler and clinical coordinator. You will be working the clinic’s front desk and performing the usual duties of a receptionist as well as taking care of many other administrative and marketing duties
• critical to the business operations.
• PROMPT is the EMR system we use.
• This is a part-time position.

Your hours are as follows:

Mondays 7:00 a.m. to 1:00 p.m., Tuesdays 2:00 p.m. to 7:00 p.m., Wednesdays 7:00 a.m. to 1:00 p.m., Thursdays 2:00 p.m. to 7:00 p.m., Fridays off. Here are the primary characteristics a candidate must have for this important role in our company:

• A cheerful demeanor and an affinity towards communicating with people and making them feel welcome
• Natural empathy and compassion for those in pain
• Eagerness to learn and implement feedback
• Ability to fill downtime with pending tasks and an understanding of how to triage the importance of tasks
• STRONG attention to detail
• Fantastic organizational skills
• Confidentiality and trustworthiness
• Track record of working very efficiently and handling a wide variety of tasks
• Excellent communication/speaking skills are also imperative. Outside of greeting and chatting with patients, you will be responsible for taking and returning phone calls as well as making calls to other healthcare offices.
• Finally, you need to know your way around the computer very well .

This does not mean you need to be able to write code or create a website or anything like that. You will need to be relatively tech-savvy so that training on various IT tasks goes smoothly and you are able to efficiently learn, navigate, and execute these tasks. Knowledge of Excel, Word and Google docs is a must. Please reread the job description and ensure you deeply believe it describes you. Every characteristic is highly important and written very deliberately. If they do describe you, I’d love to meet you! I’ve listed the details of your duties and how you can apply for the position below. Please check out our website and social media pages in order to get a sense of our culture and how we operate. Being successful in this position will involve:

• Being the smiling “face” of the company
• greeting and chatting with patients in the waiting area, getting them water as needed and scheduling future appointments
• Cheerfully answering the phone and returning patient and prospective patient calls (you will be provided with scripts to guide many of your phone conversations especially with prospective patient calls. It is important you are open to coaching and guidance on how to manage and process phone calls, because in many ways you will be our frontline “salesperson”)
• Creating and printing receipts/invoices
• Understanding of HIPAA Laws and best practices
• Proficient in accounting and data entry
• Being a grammar, spelling, and punctuation champion when sending and responding to emails
• Processing clinic emails
• Filing paperwork
• Faxing and scanning documents
• Learning about the exciting world of social media and online marketing as well as implementing “direct response lead generation” marketing campaigns
• ordering office supplies
• creating and scheduling social media posts
• ensure customers are billed correctly and timely for services offered
• collaborate with front desk staff and primary biller to ensure accurate accounts receivable
• create and send invoices to patients, lawyers, insurance companies, etc.
• light cleaning of the clinic/office area
• communicate with insurance companies and patients to dispute and/or explain claims as needed
• Being pumped to have a job where people love you and value your presence every day and where your interaction with them can have a direct correlation with their health
• Modifying policies/procedures as needed
• assisting with creation of a procedural/systems book for ease of clinic operations and to help us scale the business as we grow
• recording/documenting staff meetings
• Working very efficiently and diligently at all the above with a desire to help progressively more people by growing the company and always improving on the service we provide.
• Being AWESOME in general and proactively thinking of things that could make a huge difference to the way business runs
• Understanding of and abiding by HIPAA and OSHA laws.

We will offer yearly training in this.

Job Type:

Full-time Pay:

$16.00

• $18.

00 per hour

Schedule:

Monday to

Thursday Job Types:

Full-time, Part-time Pay:

$16.00

• $18.00 per hour Expected hours: 30
• 40 per week

Benefits:

Dental insurance Life insurance Vision insurance

Medical Specialty:

Physical & Rehabilitation Medicine Sports Medicine Schedule:

Monday to Friday No weekends

Work Location:

In person