Customer Care Electronic Specialist Position Available In Oxford, Maine

Customer Care Electronic Specialist 3.3 3.3 out of 5 stars 261 Main Street, Norway, ME 04268 For The Life You Choose, A Career to Match…. Here at Norway Savings Bank, we strive to create a positive, team-based culture that leverages each person’s unique gifts and strengths and offers the support to achieve great things. A place where your unique being shines through. If this sounds exciting to you, we would love to have you on our team! Our Customer Care Center is seeking a Customer Care Electronic Specialist to add to their team in Norway, ME! Stepping into this position, you’ll play a key role in delivering exceptional service by connecting with customers through our digital channels. With a warm, customer-first approach, you’ll ensure that every interaction—whether through online account openings, virtual or audio chat, secure messaging, or website contact forms—is handled with care, clarity, and professionalism. Beyond assisting customers directly, you’ll work closely with internal teams to support smooth operations behind the scenes. Responsibilities include managing the NSB inbox, coordinating the distribution of e-Statement enrollments from our branches, and partnering with colleagues across departments to deliver a seamless and supportive experience for both customers and team members. Essential Pieces of the

Position:

Ensures positive customer experience through both verbal and written communication of the highest level Corresponds effectively with customers utilizing the NSB chat feature (written, audio & virtual) Maintains responsibility for the successful resolution of all customer requests (Account inquiries, Internet/Mobile banking, Debit Cards, Bill Pay/Zelle, etc.) Processes and responds daily to customer inquiries through online/mobile banking and the website. Maintains responsibility for opening online accounts and maintaining necessary documentation, along with the necessary new-account follow up. Maintains and/or delegate various online banking reports Maintains and/or delegates the completion of the e-statement enrollment process Responsible for monitoring the call center phone queues and assisting during heavy call volumes, including voicemail callback as needed Assists in supervising staff in CC Leadership absence as needed Interacts closely with other Bank teams to enhance the customer’s relationship Identifies cross-sales opportunities to educate and inform customers of products and services available to leverage and acts on them (identifying in the CRM) Provides follow up to ensure sales and customer satisfaction Promotes a team environment which is based on mutual respect and trust

Our Candidate Must Have:

3+ years retail banking experience 3+ years prior experience in sales, customer service, or retail environment Superior knowledge of Bank products and services Comprehensive knowledge of Bank operations, policies, and procedures High school diploma required with post high school education, certification and/or college degree preferred in applicable area of study Acute ability to successfully achieve needs-based sales Exceptional customer servicing abilities Top-notch written and oral communication abilities with particular emphasis on exceptional written communication skills Excellent organizational skills with strong ability to prioritize and multi-task in a fast-paced environment Strong attention to detail with excellent analytical and problem-solving abilities Self-motivation and self-direction Availability to work flexible hours, including

Saturdays Benefits:

120 hours of Paid Time Off per year, increasing with longevity 56 hours of Sick Time per year, increasing with longevity 11 paid holidays Top tier full insurance benefits Employer HSA contributions 401K with exceptional employer matching and employer contributions Opportunities for growth and advancement Tuition reimbursement Comprehensive Wellness Program, including access to complimentary health coaching, on-site gyms, and monetary incentives for achieving wellness goals A hands-on team that is committed to the growth and success of our employees

Working Conditions:

Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards. Minimal physical effort required; normally seated with freedom of movement on a regular basis; handling of light materials and supplies. •External and internal applicants, as well as position incumbents who are or who become disabled as defined by the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.•Norway Savings Bank is an Equal Opportunity Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.