Client Care Specialist/Dispatcher Position Available In Wake, North Carolina

Client Care Specialist/Dispatcher 3.8 3.8 out of 5 stars 4901 Trademark Drive, Raleigh, NC 27610 Client Care Specialist/Dispatcher Do you want to enjoy the work you’re doing, make a great income, and love the company you’re working with? Then look no further, come join the Thermo Direct family! We are looking for a Superstar Client Care Specialist/Dispatcher to join our team. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Client Care Specialist/Dispatcher Responsibilities Engage in inbound and outbound calling to secure the appropriate number of scheduled calls and club memberships required for successful service operation. Maintain daily call counts to meet daily and weekly quotas. Maintain complete, accurate, and updated information in the customer database. Maintain the daily schedule for all service technicians and dispatch technicians as service calls are completed. Prioritize calls using Thermo Direct’s call priority according to the greatest customer and/or operational need. Monitor appointment schedules as they evolve throughout the day. Contact customers if there is a delay in their scheduled time. Monitor daily call count and revenue goals to help ensure each department meets their daily, weekly, and monthly goals. Communicate effectively with customers, vendors, technicians, sales staff, and department personnel via telephone, email, and written correspondence to answer inquiries or to provide information. Because we care about our employees, we offer the following benefits: Pay between $18 -$25 an hour, based on call center/customer service experience. Bonuses and commissions are available, in addition to regular salary. Medical, Dental, and Vision insurance Company-paid life insurance and short-term disability. Sick Pay, Vacation Pay, and Floating Holidays, in addition to 7 company-paid Holidays. 401(K) with company match Flexible spending Year-round work Supportive staff is always available to help. Great work-life balance! Client Care Specialist/Dispatcher Must Have Skills Proven customer support experience or experience as a customer service representative/client care specialist Prefer 2 years prior industry customer service experience. Ability to perform multiple tasks in a fast-paced environment. Strong phone contact handling skills and active listening Function in a team environment. Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively. Want to have fun!!!