Patient Care Specialist Position Available In Albany, New York
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Job Description
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General Description:
- The Patient Care Specialist acts as a liaison between providers and patients to coordinate tests, procedures, appointments, and book surgeries as well as providing required medical documentation and basic education when communicating with patients.
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Essential Duties and Responsibilities:
- + Perform follow up related to past, present or future office visits of patients for their designated providers; + Schedule surgery to include booking, booking pre/post-op appointments and follow up on clearance and documentation in the patient’s medical record; + Complete paperwork (i.
e., disability, worker’s comp, PT referrals and prior authorizations) as needed; + Receive/mail/fax/scan PT, surgical documents and all correspondence from referring physicians as needed; + Handle all appointment rescheduling for providers as needed; + Respond to incoming task/calls from Call Center/ Front End to override/accommodate emergency appointments as well as all necessary patient calls; + Coordinate providers schedule to include, but not limited to meetings, attorney conferences, cases, appointments and provide communication to provider; + Obtain necessary patient information to include, but not limited to medical necessity, medical records, medical transportation auth, home care orders and evaluations, referrals, PT prescriptions; + Communicate with case managers regarding care as needed; + Other responsibilities as needed/assigned.
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Qualifications:
- + High school diploma required, associate or bachelor’s Degree preferred; + 3 years of experience working in an office setting, medical setting preferred; + Surgical scheduling experience and/or LPN license and experience a plus; + Proficiency with Microsoft Office required; experience with an EMR a plus; + Exceptional written, verbal and interpersonal communication skills; + Highly organized with strong attention to detail; + Valid driver’s license and vehicle for needed travel.
40 hours per week. Monday-Friday 8am-4:30pm
