Home Care Retention Specialist Position Available In Bronx, New York

Home Care Retention Specialist Heart to Heart Home Care – 3.3 Bronx, NY Job Details Full-time $18 – $23 an hour 6 hours ago Benefits Health insurance 401(k) Paid time off Qualifications Spanish English Mid-level Full Job Description Job description Heart to Heart Home Care is seeking an experienced Home Care Retention Specialist to join our growing team!

Responsibilities:

Follow up with all required parties to ensure resolution and continuation of the patient services in an event of possible discharge. Create, optimize, and evolve retention strategies to sustain patients. Analyze customer feedbacks to identify & assess customers’ needs to achieve superior customer satisfaction. Build sustainable relationships with patients through open & continuous communication. Uphold the highest level of integrity and customer service.

Requirements:

Must be fluent in English AND conversational Spanish. Ability to follow up and research customer concerns and communicate all obtained information to appropriate parties. Ability to develop new techniques to ensure customer preservation. Exceptional documentation skills.

Job Type:

Full-Time Salary:

$18.00 – $23.00 per hour What we offer :

• Supportive management team
• Growth opportunities
• 401K Retirement Benefit
• Sick day and PTO benefits

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Job Type:

Full-time Pay:

$18.00 – $23.00 per hour

Benefits:

401(k) Health insurance Paid time off

Schedule:

8 hour shift Monday to

Friday Work Location:

In person