Widex Customer Care Specialist Position Available In Suffolk, New York

Widex Customer Care Specialist
WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.
Hours

• 11:30AM
• 8:00PM EST
  Location
• Hauppauge Office (hybrid)
  Hourly pay rate
• $20.00
• $22.

00 per hour

Responsibilities:

Answers incoming calls in a professional manner
Enters orders as required in Widex Pro and S2k.
Logs customer activity and calls in Salesforce CRM system
Handles complaints within Salesforce CRM case system, works to resolve cases and close loop with the customer
Attend training sessions when required during work hours, occasional weekend training workshops
Performs other duties as required by management
Adheres to work schedule and attendance policy
Investigate and troubleshoot customer issues as needed
Responds to inquiries via email or phone such as for shipping information, warranty detail, stock availability
Works to resolve action orders
Attend training sessions when required during work hours, occasional weekend training workshops
Show dedication to learn all aspects of the hearing healthcare industry, including knowledge of buying groups, 3rd party accounts and key customers.

Qualifications:

High School Diploma required; two-year degree preferred
Experience in high volume call center preferred
Excellent customer service skills
Strong written and verbal communication skills
Strong problem-solving skills
Ability to work both in a team and independently
Strong PC skills, Microsoft Office, specifically MS Word, Excel and Outlook
Salesforce CRM experience preferred (not required).
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.
Widex Customer Care Specialist