Program Assistant – MRT – 028 Position Available In Lake, Florida

Program Assistant – MRT – 028
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Location
404 Webster St., Leesburg, FL, 34748, United States
Base Pay
$14.75 / Hour
Employee Type
169 Program Assistant I
Required Degree
High school
Description

JOB SUMMARY

The Program Assistant works as part of the treatment team serving individuals with a history of behavioral health and/or co-occurring disorders, misdemeanor arrests and/or non-violent felony arrests. The Program Assistant will answer the phones, assist with day-to­day program operations of the team, entering and tracking data, manage medical records and billing functions. He or she is responsible for the traditional duties associated with a program receptionist, in addition to assuming responsibilities for clerical and administrative support functions.

ESSENTIAL

FUNCTIONS and

RESPONSIBILITIES

The list of essential functions, as outlined in, is intended to be representative of the tasks performed within this classification with or without an amodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed in if such functions are a logical assignment to the position. The first person with whom the general public and external professionals have contact with, must always be customer focused and friendly with the interest of all whom the program serves
Answer iing phone calls in a customer-friendly manner and directs calls to appropriate person/department
Assist with day-day-program operations of the team from clerical to administrative duties
Enter data into appropriate software programs and provide tracking and oue measure purposes
Record messages and convey to receiving parties as necessary
Facilitates program security by screening visitors to ensure appropriateness for access to the facility
Sorts and distributes daily mail and package delivery as well as prepare outgoing mail and packages
Performs typing and other clerical tasks to include making photocopies and faxing/ emailing materials as assigned
Establishes and maintains consumer files or program files as assigned; Monitor Medicaid eligibility and associated billing functions related to consumers
Performs errands as assigned
Order and maintain unit supplies, equipment, and furniture; arrange for repair of furniture and equipment
Maintain mileage log on program vehicles and assist with arranging maintenance of program vehicles
Tracks program referrals, participants/admissions & discharges, coordinates withmunity partners and treatment team, request expenditures and provides monthly reports to Program Supervisor/Manager
Executes other tasks as assigned by Supervisor/Manager in aplete, accurate and timely manner
Assumes responsibility as the Building Safety Officer, coordinating the building services and ensuring CARF safety drills are maintained and reported
Participates in quality improvement activities as requested
The ability toply with the regulations requiring a workplace of dignity and respect and equal employment opportunitypliance
The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers
Willingness to abide by thepany’s published rules and regulations
Ability to drive and transport others when/or if needed

COMPETENCIES

Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful.

Serving Our Consumers:

Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty.

Consumer Focus:

Building strong consumer relationships and delivering consumer-centric solutions.

Values Differences:

Recognizing the value that different perspectives and cultures bring to ananization.

Age Specific:

Knowledge

Basic Job Readiness:

Courtesy, Flexibility, Reliability, Responsiveness

Personal Effectiveness:

Communications, Interpersonal Skills, Self-Management, Thinking Skills

Organizational/Management:

Compliance, CQI Commitment, Leadership, Linking/Networking, Management of Information, Organizational Participation, and Safety

Performance Specific:

Crisis Management, Customer Focus

Effective Communication:

Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message.

Communicates Effectively:

Developing and delivering multi-modemunications that convey a clear understanding of the unique needs of different audiences.

Manages Conflict:

Handling conflict situations effectively, with a minimum of noise.

Continuous Improvement:

The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality.

Resourcefulness:

Securing and deploying resources effectively and efficiently.

Cultivates Innovation:

Creating new and better ways for theanization to be successful.

Expertise:

Demonstrating proficiency of an employee’s skill or knowledge within their field of practice.

Drives Results:

Consistently achieving results, even under tough circumstances.

KNOWLEDGE AND JOB SKILLS

Demonstrates knowledge of word processing and fundamentalputer skills including spreadsheet development and management. Possess sound interpersonal skills, speech skills and writing skills. Demonstrates proficiency in telephone etiquette. Possesses knowledge of the functions of various types of office equipment, including copier, fax,puter and switchboard. Possesses a positive attitude regarding all aspects of a challenging work environment, including significant patience with and respect for individuals with psychiatric and substance use challenges. Possesses the ability to operate effectively within a team concept.

PERSONAL QUALITIES

Must be personable and demonstrate a customer-friendly attitude and demeanor. Must be responsible in screening visitors and obtaining signatures on the facility sign-in sheet. Must demonstrate the capacity for patience with challenging service populations. Must be capable of functioning as a contributing team member with fellow Assisted Outpatient Treatment Team staff in the best interest of the individuals we serve.

SPECIAL FACTORS

Must possess the physical health and stamina to execute job duties and essential functions over the course of a workday. Must possess the ability to work in an office setting requiring keyboard skills and administrative activities of a sedentary nature.

JUDGMENT/DECISION MAKING

Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.

EDUCATION & EXPERIENCE

Education:

High school diploma or equivalent required

Experience:

Minimum of one year of previous employment in an office environment required
Demonstrated proficiency in related duties and responsibilities required

Driving Requirements:

o Must be Over the age of 21 required
o Minimum of 5-years driving experience required
o Possess a Valid FL Driver’s license (within 30 days of hire if currently do not possess)
o Possess a continuously valid US Driver’s license for the past three years, from date of issue required
o Safe Driving record required

TRAINING & DEVELOPMENT

Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs.

POSITION CONTENT

This job description is not intended to be and should not be construed as an all inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, and/or remove duties and assign other duties as necessary.