Bi- Lingual Health Initiatives Program Assistant Position Available In Orange, Florida

Bi- Lingual Health Initiatives Program Assistant Second Harvest Food Bank of Central Florida – 4.6

Orlando, FL Job Details Full-time Estimated:

$33.5K – $38.2K a year 14 hours ago Qualifications Bilingual Spanish Salesforce Accounting software Filing English Microsoft Office Calendar management Communication skills Entry level Under 1 year

Full Job Description Description:

Bi-lingual Health Initiatives Program Assistant Job Summary:

Under the direction of the Director of Nutrition, the Health Initiatives Program Assistant will manage the day-to-day program operations, implement program initiatives, and improve program delivery processes. The Program Assistant will work to instill and maintain trust and effective, courteous communication with the community and internal partners. The Program Assistant will focus on customer needs, anticipate and proactively resolve issues and will remain flexible and adaptable to varying situations. About Second Harvest If you don’t know about Second Harvest Food Bank of Central Florida, let us start by saying this is a BIG operation! We are a private, nonprofit organization that collects, stores and distributes donated food to more than 700 feeding partners in seven Central Florida counties: Brevard, Lake, Marion, Orange, Osceola, Seminole and Volusia. Last year, with the help of numerous donors, volunteers and a caring, committed community, the food bank distributed enough food for 82 million meals to partner programs such as food pantries, soup kitchens, women’s shelters, senior centers, day care centers and Kids Cafes. In addition to getting food to those in our community who are facing hunger, Second Harvest transforms dozens of lives directly every year through several innovative programs. Economically-challenged adults who graduate from our 16-week culinary training program are placed in ‘better than minimum wage”‘ jobs that set them and their families on a path to self-sufficiency. We provide assistance to connect people who are eligible to receive SNAP food assistance benefits with the resources they need to access the program and get help. We collaborate with many social service agencies to address the broad spectrum of needs facing many members of our community.

Department overview:

Second Harvest Food Bank of Central Florida’s (SHFB) guiding principle is that people facing hunger are at the center of all that we do. Our work to alleviate hunger is focused on increasing access to nutritious food and improving the diet quality of people experiencing hunger. SHFB recognizes that it has a central role to play in the health and wellness of the Central Florida community, where epidemic rates of chronic disease and skyrocketing healthcare costs make access to healthy food a critical factor for improved health.

Work Hours:

Monday-Friday 40 hours hybrid work model with required in office time

Responsibilities:

Complete basic and routine technical, administrative or operational tasks Complete work assignments that have clear instructions and require limited judgement Provide quality experience to community members in crisis utilizing phone, text, email and written letter communications Document member safety concerns and participate in routine member compliance meetings Share frequent, accurate status updates with the Health and Nutrition Managers Determine program eligibility based on criteria and program capacity Communicate effectively with multiple departments at SHFB Support department/program with operation driven reporting needs Review applications and update application statuses within Salesforce daily Use Salesforce to track enrollment, community partner, and funding status to inform program capacity Lead focus area meetings Assist with program improvement measures Develop presentations and communications framework Assist with other program areas and disasters as needed Assist Food & Nutrition Services Department and Medically Tailored Meals Program as needed Other duties as assigned Physical requirements/environment: Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times (e.g., boxes of files or office supplies) Frequent use of hands/fingers for typing and other computer-related tasks Occasional standing, walking, reaching, and bending as necessary Travel Requirements No consistent travel required except local special events (5%)

Requirements:

Required Qualifications:

Minimum of six months of directly related experience Must be bilingual in English and Spanish and have the ability to communicate with community members in a professional manner in either languag Familiarity with office management systems, scheduling, and filing systems. Understanding effective written and verbal communication techniques Ability to interact professionally with clients and colleagues. Knowledge of software like Microsoft Office Suite, Teams, and/or other tools relevant to the department (e.g., CRM systems, accounting software) Capacity to identify issues and find solutions quickly and efficiently Keen observation skills to ensure accuracy and completeness of work Ability to demonstrate excellent verbal and written communication skills to relay messages clearly and professionally Ability to manage calendars, prioritize tasks, and handle multiple assignments efficiently Ability to build positive relationships with colleagues and clients Desired qualifications: Experience with Salesforce or equivalent CRM