Customer Success Manager, K12 Tutoring – JR108002_0-7698 Position Available In Pulaski, Arkansas

This job was posted by https://www.arjoblink.arkansas.gov : For moreinformation, please see: https://www.arjoblink.arkansas.gov/jobs/4461274

• Job Description
• The Client Success Manager supports ongoing account needs related today-to-day K12 Tutoring program planning, implementation, and growth.

This role ensures accounts have all their needs met as part of standardoperating procedures, implementation, onboarding, launch, training,troubleshooting, skill building, adoption, and consultative servicesaligned to industry best practices and national standards. This rolemust be a strong collaborator internally and externally willing to takea hands-on approach in solving varying account needs and bringing otherK12 Tutoring, Learning Solutions, or other Stride team members intoconversations when needed or appropriate. This role works closely withsales, marketing, tutor management, business analysts, product manager,and other team members to maximize account satisfaction and supportmeasured through CSAT and NPS indicators.

The ideal candidate must be passionate about building and implementingonline and digital learning solutions with an educational strategistmentality who takes a proactive, consultative approach in developingtrusted advisor status with program level leaders and staff who areresponsible for day-to-day operations at the account level. Success willbe measured by customer support and satisfaction levels.

Reasonable accommodation may be made to enable individuals withdisabilities to perform their essential duties

• Function as a key point of contact for critical account planning, implementation, and support“`{=html}<
• >“•Offer superior customer experience proactively addressing ongoing training and support needs in collaboration with other K12 Tutoring team members.

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• >“•Coordinate resources to ensure customer experiences seamless service delivery from marketing/enrollment, operations, tutor operations, support, billing, training, professional development, etc.

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• >“•Provide regular updates to partners on the progress of K12 Tutoring support, services, platform enhancements and updates, timelines, operations, and campaigns“`{=html}

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• >“•Develop and maintain an understanding of customer needs, contract terms and conditions, and account requirements to ensure compliance with terms and conditions in collaboration with account managers“`{=html}

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• >“•Responsible for meeting growth and retention metrics for assigned customer portfolio and providing ongoing training and education about products and services“`{=html}

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• >“•Monitor program outcomes providing consultative recommendations with Business Development and other K12Tutoring team members as appropriate“`{=html}

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• >“•Collaborate closely with cross functional teams including sales, enablement, tutor operations, and other K12 Tutoring team members to ensure customer satisfaction“`{=html}

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• >“•Escalate technical issues and determines the best resources for remediationRequired Qualifications•Five (5) to Seven (7) years of related experience OR“`{=html}

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• >“•Equivalent combination of education and experience“`{=html}

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• >“•Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.

); Web proficiency.“`{=html}<

• >“•Ability to interact with a diverse customer base“`{=html}

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• >“•Knowledge of the K-12 education industry“`{=html}

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• >“•Familiarity with education technology and online learning solutions“`{=html}

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• >“•Strong interpersonal, communication and presentation skills“`{=html}

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• >“•Team-oriented with an abi ity to work effectively across the organization to solve complex issues“`{=html}

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• >“•Ability to work autonomously and to demonstrate strong time management and organization skills“`{=html}

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• >“•Ability to manage competing priorities in a results-oriented atmosphere while demonstrating resilience“`{=html}

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• >“•Ability to exercise and develop negotiation skills to renew and grow existing business“`{=html}

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• >“•Ability to respond appropriately to feedback, mentoring and coaching“`{=html}

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• >“•Ability to travel up to 15% of the time“`{=html}

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• >“•Ability to pass required background check•

COMPENSATION & BENEFITS

• Stride, Inc. considers a person’seducation, experience, and qualifications, as well as the position’swork location, expected quality and quantity of work, required travel(if any), external market and internal value when determining a newemployee’s salary level. Salaries will differ based on these factors,the position’s level and expected contribution, and the employee’sbenefits elections.
• Offers will typically be in the bottom half of therange.
• We anticipate the salary range to be $69,906.75
• $123,085.

20.Eligible employees may receive a bonus. This salary is notguaranteed, as an individual’s compensation can vary based on severalfactors. Thes