AutoCad / Product Specialist Position Available In Luzerne, Pennsylvania

Job Description:

Clopay (CornellCookson) is a leading manufacturer of commercialand grille doors. We pride ourselves on delivering exceptionalcustomer service as well as unsurpassed quality and innovativeproducts. Our employees are the cornerstone of our success and weare looking for dynamic individuals to join our team. We have anexcellent opportunity for an AutoCAD/Product Specialist in ourMountaintop, PA facility.

Summary:

Drive demand for Clopay(CornellCookson) products. Respond to web, email and phone callinquiries to provide design support for the architectural anddesign community, ensuring that the best solution is given to thearchitect. Obtain the maximum information on the project, completedrawings, specifications and facilitate obtaining the bid date sothat we maximize our chances of bidding, winning and shipping theproject.

Responsibilities/Principal Duties:

Reactively respond toarchitects. Provide design and technical support to architects andother design personnel for both coiling and sectional products,mainly during design phase, but could also be during construction.

Ask pertinent questions and prescribe the best product for eachapplication, using new products and unique options whereverpossible. Reach out for help with other more experienced personnelwhere necessary. For each interaction, strive to provide a ‘designassist’ – a specification and detailed drawing to enable thearchitect to use on their project. Ensure that the specification iswritten so that Clopay (CornellCookson’s) products are difficultfor competitors to bid. Aim for sole specification, basis ofdesign, design listing in that order. Record interactions witharchitects and designers in the CRM, design assists, constructionprojects, obtaining as much information as possible to facilitategetting a solid bid date. Record in CRM, and feed any outsideinformation back to lead coordinator. Continually improve productand application knowledge by consulting on projects with others inthe group. Pass on more complex projects where identified andappropriate to more senior personnel. Complete drafting/design workpassed to the department from our Product Reps, Completespecifications and other design related inquiries where necessary.

Job Knowledge, Skills & Abilities:

Architectural Sales and CustomerService:

Technical sales, architectural sales, customer service andsectional/garage door experience preferred. Respond appropriatelyto customers with a sense of urgency. Keep the customer fullyinformed on the progress. Ability to build rapport with customer,to ensure customer returns for the next project.

AutoCAD:

Demonstrates a strong understanding of construction plans andability to read blueprints. Proficient with AutoCAD.

Communication/Cooperation:

Excellent communication andinterpersonal skills a must. Teamworking skills are essential -within the group and across all functions within the organization.

Writing and speaking skills are important. High attention to detailand correctness is essential. Self-Aware and Thirst for Knowledge /

Product and Construction Knowledge:

Since the product is sotechnical and the applications so specific, an applicant must beself-aware on their product and application knowledge and balanceseeking help when required vs finding a solution. Must be capableof proactively increasing their product and construction processknowledge.

Organizational Skills :

Capable of managing multipleinquiries and design assists simultaneously using MS Outlook andCRM. Qualified candidates must possess the following minimumqualifications: Associates or Bachelor’s degree in MechanicalEngineering, Mechanical Engineering Technology, related field, orequivalent experience Solid drafting skills (AutoCAD) essentialRevit/BIM experience ideal, (release 2013 or later is essential).Knowledge of company products, materials, fabrication processes andthe Product Engineering process is an advantage. Working knowledgeof MS Office (Outlook, Word, Excel etc.) Knowledge of CRM systemsan advantage. We offer a competitive salary and a verycomprehensive benefits package, including 401K, paid holidays,sick, and vacation time. Equal Opportunity Employer, providing adrug-free work environment.