HHR Gaming/Electronic Gaming Machines Technician Position Available In Hillsborough, New Hampshire

HHR Gaming/Electronic Gaming Machines Technician The Nash Casino Nashua, NH 03060 Great news! The Nash Casino is urgently hiring and wants you to join our team right away!

JOB SUMMARY

The HHR Gaming Technician / Electronic Gaming Machines Technician is responsible for the overall and efficient operation of the gaming terminals and the equipment necessary to service and repair them in accordance with all company policies and procedures. This position will engage with all guests and team members professionally and provide friendly, efficient, service and assistance to guests and team members as needed.

JOB RESPONSIBILITIES

Perform minor and major repairs on Electronic Gaming Machines, scheduled and un-scheduled. Keep complete records listing repairs of department equipment in accordance with departmental policies and procedures. Share and communicate current and relative information regarding terminal(s) status with other HHR Gaming Technician(s) and Lead Gaming Technician(s). Perform preventive maintenance to ensure maximum machine performance. Be involved in all aspects of machine conversions and relocations to include player tracking and networking. Perform routine and advanced Gaming Terminal maintenance, including but not limited to working the Gaming floor and responding to guest opportunities and floor calls Establish thorough familiarity with all test and support equipment Be aware of all upcoming events and promotions. Have thorough knowledge of the player tracking system Attend to bill or voucher jams or other failures of the terminals Maintain a thorough knowledge of terminal technical issues and innovations. Maintain a thorough knowledge of terminal technical issues and innovations. Ensure that any work done meets with the manufacturer’s minimum requirements. This includes the assembling and disassembling of equipment in strict accordance with diagrams and manuals. Examine all gaming related equipment for evidence of tampering and mechanical malfunctions. Responsible and accountable to comply with all key control policies/procedures. Accurately record problems or situations at the terminals, in terms of repairs, maintenance and spare stock levels. Conduct periodic stock checks of spare parts and components for terminals and auxiliary equipment. Professionally resolve any floor disputes and complaints and refer any unsettled disputes to direct supervisor or Manager. The ability and willingness to work in a fast-paced and high-volume environment. Provide BIG Service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset. The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions. Maintain regular attendance at scheduled shifts and staff meetings. Maintain professionalism and a friendly and approachable demeanor throughout the shift. Assist with training/mentoring of new team members as requested. Maintain all appearance standards in accordance with established uniform and appearance guidelines. Inform the manager on duty of any irregularities and unusual situations when they occur. Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment. Is honest in all interactions and displays a high degree of integrity. Ability to work independently with little to no supervision or as part of a team is required. Must be and remain compliant with all legal or company regulations for working in the industry.

EDUCATION AND EXPERIENCE

Minimum of 2 years electronics or installation and maintenance of networking/server-based hardware High school diploma or general equivalency diploma (GED) preferred. Computer literate with knowledge of and experience with Microsoft Windows and Microsoft Office (Excel, Word & Outlook) Internal candidates must have been in their current position for at least six months and have had no active disciplinary action during the last six months. Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled. Must be able to obtain required work cards, and non-gaming registration as required by the local jurisdiction. Must be 21 years of age or older. Must be able to obtain and maintain a New Hampshire gaming license. Must pass all required background checks. The Nash Casino is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.