Techline Specialist Position Available In Rutherford, Tennessee
Tallo's Job Summary: The Techline Specialist in Smyrna, TN provides technical support to dealership service technicians via email, phone, and chat. They assist in diagnosing and repairing customer vehicles, document technical information, and communicate feedback to relevant departments. The role requires thorough knowledge of vehicle maintenance, good communication skills, and experience in a related field. A minimum of one year of professional experience and an AA degree or equivalent education is preferred, along with ASE Master Technician certification. Computer skills, including familiarity with word processors and spreadsheets, are also necessary for this position.
Job Description
Techline Specialist 4.0 4.0 out of 5 stars Smyrna, TN 37167 Replies to
TECH LINE
cases via email or phone, and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation by engineering staff. Job Functions Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service or repair. Provides support consistent with brand values, profitability and cost reduction goals. Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports. Analyzes decisions from the customer’s viewpoint and recommends actions with the customer needs and values in mind. Provides feedback from dealership technicians regarding countermeasure procedures to various departments. Teams with people from other organizations, independent of borders (functions, regions and affiliates) to complete reporting requirements. As necessary, performs other related duties of which the above are representative.
Minimum Qualifications Job Knowledge and Skill:
Thorough knowledge of the maintenance and repair of our client’s vehicles; well-versed in use of technical service manuals and tools. Good interpersonal and communications skills.
Experience:
one or more years of directly related professional level experience. Need to be comfortable using multiple screens, using camera, video, accessing databases, etc.
Education:
AA degree preferred. Consider equivalent related college or technical courses, seminars and in-house classroom training. Certification as an ASE Master Technician. •This role requires thorough understanding of total vehicle diagnosis and repair.•
Computer Skills:
Knowledge of word processor, spreadsheet, other PC applications, etc. to output routine products with similar, non-creative formats. Typing speed of 30wpm or better. to
TECH LINE
cases via email or phone, and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation.
