Modem Test Engineer Position Available In Jefferson, Alabama
Tallo's Job Summary: The Modem Test Engineer role involves diagnosing and troubleshooting software and hardware issues for voice and data services, providing prompt customer feedback, and conducting product validation. Key skills required include Android and device debugging, LTE technical knowledge, and strong communication abilities. The position may require up to 10% travel. This job is currently available for applicants.
Job Description
Modem Test Engineer Modem Test Engineer
Responsibilities
Diagnose, troubleshoot and identify solutions to software and hardware issues for voice and data services
Ask customers targeted questions to quickly understand the root of the problem
Talk customers through a series of actions, either via phone, email or chat, until they have solved a technical issue
Provide prompt and accurate feedback to customers
Prioritize and manage several open issues at one time
Document technical knowledge in the form of notes and manuals
Conduct product validation of products
Key skills
Strong Android debugging skills, including usage of ADB
Strong device debugging skills, including the usage of QXDM
Strong LTE technical skills
Communication and interpersonal skills
Aptitude for understanding how wireless technology products and solutions can be applied towards a customer base.
Ensure customers using products have quick resolution to recurring hardware and software issues.
Escalate issues to management that need executive attention Travel is expected to be around 10%
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:
10195172
Position Id:
2025-5052
