Fine Tuning Specialist Position Available In Wake, North Carolina

Primary Duties + Provide ongoing support of bioMérieux products/systems within the U.S. by performing simultaneous fine tuning and spectral checks, including troubleshooting as indicated. + Assist with coordination and maintaining the routine fine tuning customer schedule. + Answer internal and external customer inquiries and ensure documentation of activities in ERP system, consulting as appropriate with Application Specialist, System Engineer, Management, and Global Customer Support. + Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators. + Work a flexible schedule to meet customer needs for fine tunings of bioMérieux products/systems. + Participate in revenue generation initiatives through promotion of value-added projects and services. + Develop problem solving and troubleshooting skills for remote / phone support. + Performs all work in compliance with company quality procedures and standards. + Perform other duties as assigned. Education RequirementsOne of the following is required: + Associate’s degree in biomedical or life sciences field (no experience required) + High school diploma or GED with at least 3 years of relevant experience in technical customer service, to include troubleshooting and/or repair of biomedical instrumentation or similar systems, within the medical device field or a military setting. Experience Preferences + Experience working in a clinical laboratory or within the medical device industry + Familiarity with networking systems or Laboratory Information Systems (LIS/LIMS) Knowledge, Skills, and Abilities + Excellent written and oral communication skills. + Attention to detail, great organizational skills, and ability to multitask in a fast-paced environment. + Broad based knowledge of Customer Service, including providing a high level of customer satisfaction. + Proficiency in a variety of computer programs including Microsoft Office Suite. + Promotes teamwork and cooperation. + Knowledge of bioMérieux products and Salesforce is a plus.