Regional Operation Center(ROC) Engineer Position Available In Nassau, New York

Jobs in USA Regional Operation Center(ROC) Engineer Regional Operation Center(ROC) Engineer
Consultant – US Job details Work Location Bethpage, NY State / Region / Province New York Country USA Salary min 84419 Salary max 107145 Domain Delivery Interest Group Infosys Limited Skills Domain|Network|Data networking Optical technologies, Domain|Networks & Information Security|Wireless Technologies, Standards and Protocols, Process|IT User Management|Incident and Request Management, Process|Service Management|ITIL, Technology|Network-Cable|Broadcast Stations, Technology|Network-Wireless-Access|Backhaul Company ITL USA Requisition

ID 134920BR

Job description Infosys is seeking a Regional Operation Center (ROC) Engineer who is responsible for investigating and identifying the root causes of service issues due to plant impairments, system outages, and customer escalations. Ensures effectivemunication for service recovery and customer satisfaction across all operational regions. Operates with minimal supervision, exercising independent judgment and analyzing data from various sources to facilitate resolution, covering all infrastructure from the headend to Customer Premise Equipment (CPE). The position requires OSP, ISP, Fiber, Construction, and overall NOC operations, delivering real-time technical and backend support to field teams. Each interaction at the ROC can influence and enhance the service quality for 1 to 20,000 customers.

Required Qualification:

Candidate must be located withinmuting distance of Bethpage, NY or be willing to relocate to the area. This position may require travel within the US.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 4 years of experience in Information Technology.
A minimum of two years field department, or equivalent work experience.
Must possess outstanding customer service skills and the ability to engage effectively with individuals at all levels of theanization.
Must possess proven knowledge in troubleshooting RF networks, including signal loss calculations and BER/MER measurements. This includes the ability to interpret signal-to-noise ratios and graphical representations of signal transmission to and from the Headend, as well as a basic understanding of

HFC/FTTH

networks, includingponent identification and their functions.
Must have a general understanding of office software and the ability to create moderatelyplex spreadsheets and documents
Basic knowledge of Serve-Assure, Remedy, My World/Ubisence, Veex, PSMON, NOCBI, Cabledata, Tec-Trac, SevOne, Agora, Netwins & NetQ.
Ensure quality control and provide support for both Outside Plant (OSP) and Inside Plant (ISP).
Conduct timely monitoring, dispatch, updates, and resolution of all field-related impairments and outages.
Promote the reduction of overall outage resolution times.
(Mean Time to Detect – MTTD, Mean Time to Repair – MTTR)
Must be able to routinely investigate plant impairments and demonstrate proficiency in utilizing our system software tools. (listed below)
Manage monitoring and escalation for critical customers and VIP accounts.
Oversee the monitoring of essential infrastructure, including headend.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are wee to . Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:

Ability to interact with senior staff and with technical/engineering personnel.
Ability to work an extended and flexible work schedule is required.
Planning and Co-ordination skills
Aptitude to multi-task in dynamic environment.
Basic knowledge in Docker and Kubernetes is of advantage
Good Communication and Analytical skills

Benefits:

Along withpetitive pay as a full-time Infosys employee you
are also eligible for the following benefits:
Medical/Dental/Vision/Life Insurance
Long-term/Short-term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off. The job entails sitting as well as working at aputer for extended periods of time. Should be able tomunicate by telephone, email or face to face. Travel may be required as per the job requirements. About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.