Engineering Technician II, Power System Position Available In Hamilton, Tennessee

Temporary (no benefits) on long-term project Full-time

JOB SUMMARY

The Engineering Tech II, Power System will provide technical assistance to EPB’s GSA 1 and residential customers by serving as the primary technical point of contact for issues related to their electric service. Analyzes customers’ utility usage and energy efficiency and suggests alternative rates when applicable. The Engineering Technician II will coordinate as necessary with various departments within EPB to provide the best possible service and quick resolution of customer issues.

DUTIES AND RESPONSIBILITIES

• Support EPB’s customers with technical expertise in investigating and resolving electric service issues.
• Support EPB customers by providing information and services for EPB’s incentive-based programs for builders, developers, and customers, including home inspections and energy ratings.
• Use various technical equipment to investigate and resolve customer electric service complaints, including meters, instruments, and electrical testing equipment.
• Coordinate responses to customer questions and concerns, create customer-specific action plans, and develop specific recommendations to improve customer satisfaction.
• Coordinate with various departments within EPB and Comprehensive Services to quickly resolve customer issues.
• Seek to promote new and existing products and services in the customers’ best interest.
• Provide customer information to anticipate and identify customer billing, rates and pricing, power quality, or other operational needs.
• Respond to customer requests and issues efficiently and with a sense of urgency.

EDUCATION AND EXPERIENCE

• An Associate degree in a technical field with five years of utility or related experience and/or training is required or otherwise approved by management. HERS Certification is required.
• Mechanical aptitude, decision-making, oral and written communication skills to facilitate excellent customer service, flexibility, and team-working skills are required.
• Proficient use of business software including Microsoft Office 2002 (Word, Excel, PowerPoint, Access), EPB software, and computer-assisted design (CAD) software
• Working knowledge of various meters, instruments, and electrical testing equipment, along with energy efficiency testing equipment certifications. If not certified, must pass certification testing within six months of accepting the job.
• Understanding or the ability to quickly learn EPB business activities, including billing, rates, contracts, etc.

CERTIFICATION

(S)

AND OTHER REQUIREMENTS

• A valid driver’s license and demonstrate the safe and responsible operation of motor vehicles.

Must operate motor vehicles during normal working hours to perform various assigned tasks.

BENEFITS

You’ll enjoy competitive compensation including outstanding benefits and perks that fit your life, including: + Health, Dental, Vision and wellness plans for you and your family

• including a free on-site health clinic and on-site exercise facilities + Educational assistance programs and programs centered on career development to help you reach your personal and career goals. + Funding a financial savings program that helps you plan your future
• 401K + Volunteer Opportunities

WHO WE ARE

Recognized by J.D. Power among the best in the country for customer satisfaction four years running, EPB is one of America’s largest publicly-owned energy providers. EPB is also the pioneering communications company that surprised the nation by being the first to offer gigabit speed internet services comprehensively to all residents and businesses in our market—four years before Google Fiber launched its first deployment. EPB delivers internet speeds of up to 10 gigabits per second as a standard offer to both homes and businesses along with television and telephone services. With the fiber optic network as the communications backbone we deployed the most advanced and automated smart grid power distribution system in the U.S. As a result, EPB has become a major research partner for the U.S. Department of Energy and Oak Ridge National Laboratory for field-testing technology and best practices including the deployment of cutting-edge smart grid equipment, micro-grid control systems, integrated storage, and much more.

A GREAT PLACE TO CALL HOME EPB

is located in Chattanooga, TN, a city that Outside Magazine called the “Best Ever.” Built along both sides of the Tennessee River in a valley surrounded by mountains, Chattanooga is well known for its scenic beauty and outdoor recreation along with having the world’s fastest internet which earned it the name “Gig City.” Chattanooga also offers award-winning, downtown living, a thriving food scene, and a surprisingly low cost of living with no state income tax. As a result, Liviability.com includes Chattanooga among its Top 100 Best Places to Live and Top 10 Downtowns