Install Retention Specialist Position Available In Grafton, New Hampshire

Job Description:

The Solar Install Retention Specialist is responsible forimproving customer retention throughout the solar installationprocess by delivering proactive communication, resolving concerns,and ensuring a seamless customer experience from contract signingto system activation. This role plays a critical part inmaintaining customer satisfaction, reducing cancellations, andsupporting operational efficiency in the solar projectpipeline. Want to make an application Make sure your CV is up to date, thenread the following job specs carefully before applying.

Key Responsibilities:

Serve as the primary point of contact for customers during thesolar installation process, ensuring consistent communication andupdates. Monitor customer accounts for potential risks of cancellation ordissatisfaction, and take proactive measures to addressconcerns. Collaborate with sales, project management, and installation teamsto resolve scheduling, permitting, and technical issues that couldimpact customer retention. Develop and implement customer engagement strategies to reinforcethe value of their solar investment. Track and report on retention metrics, customer feedback, andresolution timelines to identify trends and improve processes. Escalate critical customer issues to appropriate departments andfollow through to resolution. Educate customers about installation timelines, product features,warranties, and post-installation services. Contribute to process improvements that enhance the overallcustomer experience and increase retention rates. Maintain accurate records in CRM and other tracking systems.

Qualifications:

High school diploma or equivalent required; Bachelor’s degree inBusiness, Communications, or a related field preferred. 2+ years of customer service, account management, or retentionexperience; solar or renewable energy industry experience aplus. Strong interpersonal and communication skills, both written andverbal. Proven ability to de-escalate issues and maintain positive customerrelationships. Detail-oriented with strong organizational and problem-solvingskills. Proficiency in CRM software (e.g., Salesforce, HubSpot) andMicrosoft Office Suite. Bilingual in English and Spanish preferred but not required. What We Offer Not just a career… but a career path to success! Trinity Solaroffers you a career in one of the fastest growing fields in thecountry. A career with Trinity Solar is a path to personal andprofessional growth with a company who truly values its employees.

Our employees enjoy… Competitive compensation Comprehensive healthcare benefits which include: Medical, Dental and Vision Life insurance Employee assistance program Paid training A generous PTO program 401k plan supported by a company match Work-life balance Long term stability in a fast-growing industry The satisfaction of knowing they are working for an organizationleading the way in clean energy initiatives And Much MORE! About Trinity Solar For 30 years, Trinity Solar and its Roofing Division has been atrusted name in renewable energy and roofing solutions. Establishedin 1994, we are committed to making quality, affordable roofing andsolar installation accessible and seamless. As the largestprivately held residential solar and roofing installer in theUnited States, we are proud of our 3,300+ team members and over100,000 installations. We are stronger together. Trinity Solar is an Equal Opportunity Employer committed todiversity in the workplace. Consistent with that goal, allqualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation,national origin, age, disability, protected veteran status, genderidentity, or any other category protected by applicable federal,state, or local laws. “Veteran Friendly”