Senior ServiceNow Business Analyst – Assistant Vice President Position Available In Duval, Florida

Job Description:

Job Title Senior ServiceNow Business Analyst Corporate Title Assistant Vice President Location Jacksonville Overview We have formed strategic partnerships with several leading tech companies, including ServiceNow, to drive transformation from a solid tech platform. With ServiceNow, we are establishing a Centre of Excellence (CoE) located in India (Pune and Bangalore) supported by Global Locations across UK and US, which will support our transformation priorities. ServiceNow is integral to the creation of digital workflows throughout the Bank’s global operations and will help us simplify operations, empower employees, improve customer service, and bring innovation to market faster. You will be joining Foundational Platforms team within Automation Platform/GTI as a Senior Engineer, The team is responsible for engineering of ServiceNow platform that runs bank’s

CMDB, ITOM, ITAM

(SAM, HAM) and ITSM processes (Incident, Problem, Change, Configuration, Service Request, and others). It is one of the most used applications within the Bank. What We Offer You As a diverse and inclusive environment that embraces change, innovation, and collaboration A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days Employee Resource Groups support an inclusive workplace for everyone and promote community engagement Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits Educational resources, matching gift and volunteer programs What You’ll Do Being a Subject Matter Expert for several ITSM processes/CMDB/ITOM/ITAM and providing support to the relevant development teams Liaising with the Product Team, customers, and other stakeholders as appropriate and acting as the Business/functional counterpart for solution identification Participating in the analysis of incoming demand requests and progressing them to technical stories for the backlog Supporting Agile ceremonies: Sprint planning, Daily stand-up, Show&Tell and Retrospectives Actively supporting the usiness strategy, plans, and values, contributing to the achievement of a high-performance team culture Accountable for Defect analysis and taking it to closure through collaboration with developers and architects Skills You’ll Need Advanced experience working in dynamic Information Technology (IT) environment Proficient experience working as a ServiceNow Business Analyst ServiceNow in-depth product knowledge is required in one or more of the following areas Proven experience of a Highly Skilled Business Analyst in taking very high-level requirements and working with stakeholders of different seniorities to translate them into technical stories Skills to Help You Excel Mainline ServiceNow Certifications in these areas are an added advantage ITSM (Incident, Problem, Change, Configuration, Service Request), ITOM (Discovery/Service Mapping) or ITAM (SAM, HAM) Experience working in Scaled Agile environment Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities Expectations It is the Bank’s expectation that employees hired into this role will work in the Jacksonville, FL office in accordance with the Bank’s hybrid working model. Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion. The salary range for this position in Jacksonville is $78,000 to $111,800. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration. Deutsche Bank Benefits At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more! Learn more about your life at Deutsche Bank through the eyes of our current employees https://careers.db.com/life The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email HR.Direct@DB.com. #

LI-HYBRID

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. We are an Equal Opportunity Employer

• Veterans/Disabled and other protected categories. Click these links to view the following notices: EEOC Know Your Rights; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision. For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people
• in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world
• be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management (DWS) division.

Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security.

More information at:

Deutsche Bank Careers (db.com)