Vice President Claims Position Available In Duval, Florida

As the Vice President (VP) of Claims, you will oversee all Claims functions, including Auto, Property, General Liability, Special Investigations, and Subrogation. This executive-level role requires the strategic design and execution of programs that ensure claims are handled fairly and efficiently, maintaining exceptional service and performance standards. As a core member of the leadership team, this role contributes to company-wide goals, driving long-term profitability, employee development, and organizational success. This is an in-office position, located in Jacksonville, FL.

PRINCIPAL DUTIES AND RESPONSIBILITIES

: Planning and Delivery Design and evolve the Claims department structure for optimal oversight and management of all units (e.g., Auto, Property, General Liability). Develop departmental goals aligned with corporate objectives to support growth and profitability. Incorporate industry best practices and emerging trends into strategic and operational plans. Generate a claim response that is consistent, repeatable, and elastic to ensure top quality claim service in a 50-state catastrophe exposed P&C market. Establish robust standards and metrics to achieve loss cost goals while enhancing quality and service delivery. Integrate technical enhancements to the claim measurement and adjustment process to reduce loss adjustment expenses while shortening the claim cycle. Improve baseline claims skills sets and communication to reduce claim severity to effective evaluation and to improve overall claim severity results. Collaborate with underwriting leadership to facilitate seamless communication on claims advisories and coverage issues. Business Insight and Analytics Drive the adoption of innovative technology to support efficient claims handling and robust reporting mechanisms. Create and maintain analytics to refine claims processes and improve outcomes. Establish a comprehensive claim audit pro forma to ensure regulatory compliance and effective feedback mechanism to improve the business. Develop and monitor key performance indicators (KPIs) and reports to evaluate departmental success. Partner with IT and other stakeholders to align Claims technology with organizational goals and advancements. Communication and Relationship Building Foster strong relationships with internal leadership, ensuring claims activities align with enterprise goals. Build and nurture relationships with external stakeholders, including agents, adjusters, legal counsel, and vendors, to enhance service quality and business outcomes. Articulate department strategy, connecting department priorities with team and individual goals. Promote clear, effective, and timely communication with the claims department and across the organization. Engage with staff at all levels to instill a culture of accountability, collaboration, and innovation. Represent Claims in cross-functional discussions, articulating strategic insights and operational needs effectively. Leadership Lead a high-performing, results-driven team by hiring, developing, and managing talent aligned with the company’s strategic vision. Create a positive and empowering workplace culture that values continuous improvement, innovation, and career growth. Identify skill gaps and implement learning initiatives for employee development. Establish succession plans and mentorship opportunities to cultivate future leaders. Partner and collaborate with leaders across the organization on strategic priorities.

MINIMUM JOB REQUIREMENTS

: Minimum 15 years of progressive insurance experience managing complex claims and coverage issues. At least ten years of leadership experience with a proven ability to design and implement strategic programs. Proven track record of leading cross-functional teams and managing complex projects from concept to completion. Strong financial acumen and experience managing product profitability. Excellent communication, negotiation, and presentation skills. Ability to work in a fast-paced environment, managing multiple priorities while maintaining a focus on long-term objectives. Proficiency in data analytics and product performance tracking.