Vice President, Customer Engagements (East) Position Available In Essex, Massachusetts

Job Listing ID:

4293040

Job Title:

Vice President, Customer Engagements (East)

Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

06/17/2025

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly.
(Obtain the contact information to print or add to your jobs.)

Job Summary:

Unleash Your Potential:

Whether 2 Years or 20, Discover Rewarding Journeys with Us! The Vice President, Customer Engagements – East will provide leadership within the NTT Data Business Solutions Inc. Project Delivery Team. In this capacity, the Vice President, Customer Engagements is responsible for managing the successful project delivery, pre-sales support and customer satisfaction to NTT Data Business Solutions Inc. clients. The position is responsible for overseeing project management operations and personnel. Strong project and account management skills are required.

Duties and Responsibilities:

Account Management and Pre-sales support Go to person for region for sales support and account management Single point of escalations for customers Steering committee member Develop SAP relationships in the region Pre-sales support to the sales team Estimator, Proposal, SOW, Contracts build and review Project Delivery Establish credibility with supported clients as their trusted advisor Effectively use and improve methodology approaches and supporting tools Facilitate weekly project reviews with client Estimate and plan projects Directly oversee multiple accounts Understand the project risks, challenges and help craft mitigating strategies Provide detail status of the project to NTT Data Business Solutions Inc. management team – proactively and upon request Oversee the work of others who are managing additional projects Resource allocation and load balancing in order to deliver projects Ensure consistent delivery of projects Maintain acceptable profitability targets across all projects Accuracy in Backlog tracking and reporting Customer Management Account Management for assigned accounts Cultivate professional relationships with client executive and project team Establish credibility and relationships with client decision makers, know their business, their industry, their culture, and their top priorities Create an environment of extreme customer focus within the team Be a decision maker regarding conflicting customer priorities/requirements Be an advocate for customers within NTT Data Business Solutions Inc. Timely response to, and acceptable resolution of customer escalations Renewal and expansion of contractual relationships Actively participate and provide guidance to Steering Committee Team Leadership Educate project managers regarding value propositions, offerings and methodology Proactively contribute to the deployment of the ongoing Implementation Methodology Contribute to NTT Data Business Solutions Inc. growth objectives by providing mentoring to new and existing employees Spokesperson for NTT Data Business Solutions Inc. company objectives and leads certain MBOs every year and supports all other MBOs actively Proactively contribute to the effective development of project managers and consultants Be an advocate for the project managers/consultants, convince customers of “right resource right role” where appropriate Make informed hiring decisions regarding supply/demand balance and right mix of team members Leverage resources in other groups as appropriate to deliver work (Support, Field Consulting, Outsourcing, Subcontractors, global NTT Data Business Solutions Inc. resources, etc.) …

Job Classification:

Sales Managers Access our statewide or regional occupation report for more information about wages,
employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A