Production Support Engineer Position Available In Duval, Florida

Description We are seeking a skilled Production Support Engineer to join our dynamic team supporting critical applications and services. This role is essential to ensuring uptime, reliability, and optimal performance of our production systems. You will troubleshoot issues in real-time, collaborate with cross-functional teams, and provide technical support across software applications, infrastructure, and database environments.

Key Responsibilities:

+ Provide day-to-day technical support for production systems, including incident resolution, monitoring, and troubleshooting. + Analyze and resolve system outages, application failures, and performance issues with a sense of urgency. + Write and optimize complex SQL queries to diagnose and correct data-related issues. + Work with Unix/Linux systems for scripting, log analysis, and system-level debugging. + Utilize Python to automate tasks, monitor systems, and support custom toolsets. + Collaborate with engineering, QA, and DevOps teams to ensure seamless deployments and integrations. + Manage cloud-based environments and infrastructure, primarily on AWS (EC2, S3, Lambda, RDS, CloudWatch, etc.). + Maintain detailed documentation for recurring issues, resolutions, and standard operating procedures. + Participate in on-call rotations and be available for after-hours support when needed.

Requirements Required Qualifications:

+ 3+ years of experience in production or software support roles. + Proficiency in SQL and relational databases (e.g., PostgreSQL, MySQL, or Oracle). + Strong experience with Unix/Linux environments and shell scripting. + Hands-on programming skills in Python (or willingness to learn quickly). + Experience working with AWS cloud services. + Familiarity with monitoring tools, incident management systems (e.g., Jira, ServiceNow), and ticketing workflows. + Excellent analytical, troubleshooting, and communication skills.

Preferred Qualifications:

+ Background in software development or DevOps practices. + Experience with CI/CD pipelines and containerization tools (Docker, Kubernetes). + Understanding of log aggregation and monitoring tools (ELK, Datadog, Prometheus, etc.). + Knowledge of ITIL processes and best practices for incident/change/problem management.

What We Offer:

+ Competitive compensation and benefits package + Career growth and learning opportunities + Collaborative and supportive team environment + Access to modern technologies and cloud infrastructure + The opportunity to make a tangible impact on mission-critical systems Apply today if you’re ready to support complex systems and help us keep our platforms running smoothly! Technology Doesn’t Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .