Technical Lead – L1 Position Available In Seminole, Florida

Technical Lead

• L1 Wipro Limited
• 3.8 Lake Mary, FL Job Details $60,000
• $135,000 a year 23 hours ago Benefits Disability insurance Health insurance Dental insurance Paid time off Qualifications CI/CD Performance tuning Oracle Cassandra Kubernetes 5 years DevOps Spark NoSQL Git Apache Hive MongoDB Snowflake Java SQL AWS Docker PostgreSQL Terraform Senior level Jenkins Data warehouse Python Hadoop Full Job Description Wipro Limited (

NYSE:

WIT, BSE

507685,

NSE:

WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description Role :

data

Engineer JD:

Experienced Data Engineer with a strong foundation in Java-based ecosystems and a proven track record in designing, developing, and optimizing large-scale data pipelines. Adept in handling both structured and unstructured data using a combination of SQL, NoSQL, and PySpark, with a deep focus on performance tuning and data quality. Expertise in Snowflake for modern data warehousing and analytics, coupled with robust DevOps and CI/CD practices to ensure smooth development and deployment workflows. Demonstrated ability to provide end-to-end production support, ensuring data pipeline reliability, uptime, and scalability.

Languages & Frameworks:

Java, Python, PySpark Databases:

SQL (Oracle, PostgreSQL), NoSQL (MongoDB, Cassandra),

Snowflake Big Data Tools:

Spark, Hadoop, Hive DevOps & CI/CD:

Git, Jenkins, Docker, Kubernetes, Terraform, Airflow Cloud:

AWS / Azure (as applicable)

Performance Tuning:

SQL query optimization, job parallelism, resource allocation

Production Support:

Monitoring, alerting, incident response, root cause analysis ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to

TA & SES

Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance

Mandatory Skills:

PySpark.

Experience:

5-8 Years. Expected annual pay for this role ranges from $60,000 to $1,35,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA

• as the world around us changes, so do we.

Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.