Quality Engineer II – OEM Position Available In Craven, North Carolina

Quality Engineer II

• OEM
  Job Category
  Quality
  Job’s City
  New Bern
  Job’s State/Territory
  NC
  Pay range:
  $83K
• $111K

Incentive Plan:

Annual Bonus
Incentive Target %:
5%

SHIFT:

First
BSH Home Appliances Corporation

• Top Employer US 2024
  Tomorrow is our home.

At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home. You Belong Here.
Quality Engineer II

• OEM
  New Bern, NC / Full-time
  Your responsibilities
  The OEM Quality Engineer will be responsible for managing and improving the quality of our OEM products throughout their lifecycle in the North American market.

He/ She will be responsible for compiling and analyzing all relevant quality data from various sources (field service, marketing, warranty claims, etc.), as well as evaluating parts returned from the field for quality failures. He/ She will drive the continuous improvement of product quality across all OEM product categories, working closely with OEM suppliers and BSH quality functions to implement sustainable improvements and monitor ongoing results.

• Compile all relevant quality data from various sources (field quality, customer service, end consumers, audit feedback), and provide thorough analysis to clearly identify key quality issues and target improvement areas to local teams and OEM manufacturers. (35%)
• Coordinate the return of failed components and appliances from the field, drive root cause analysis, and drive improvements with the suppliers (including shipping failed parts back to manufacturers, driving 8D analysis, and coordinating BPCR (branded change requests) as needed). (25%)
• Work together with customer service to make sure all product changes are accurately recorded and properly reflected in BSH systems (including repair procedures, spare part documents, CS bills of material, FAQ).(10%)
• Work with the product owners to analyze perceived quality and end customer satisfaction through various tools (social media, VICO, NPS, etc.) and drive corresponding improvement projects. (10%)
• Continuously track changes and identify trends corresponding to the changes in TCR (technical call rate), CR (call rate), and EDC (external defect costs) and present these to the global quality teams. (5%)
• V
  • Support preparation of EQS (Execution Center Quality Session) and RQS (Regional Quality Session) meetings and communication.

• Act as a key contact partner for all areas of the BSH organization relating to OEM quality topics (including operations, development, purchasing, service, product management, etc.).
• Support incoming product audits as needed and drive corrective actions where necessary.
• Perform all other duties as assigned.
  Your profile
• Bachelor’s degree (Quality Engineering / Data Analytics)
• Required
• 3-5 Years of Experience (Consumer Products Quality/Development)
• Required
• 3-5 Years of Experience (Data Analytics)
• Preferred
• Strong data analytics capabilities (ability to collect and analyze large quantities of data from various sources, understand the findings, and present these clearly internally and externally).
• Working knowledge of state-of the art quality management methods (including ISO, FMEA, 8D, etc.)
• Ability to work with minimal supervision, multi-task, and drive deadlines for quality improvements.
• Proficiency in MS Office (Excel, Powerpoint). Knowledge of other systems (SAP, ETQ, PowerBI) beneficial.
• Excellent written and oral communication skills and ability to communicate with a wide spectrum of people from auditors to upper management.
• Excellent problem solving capabilities using tools like Six Sigma, Shainin Red X, etc.
• Must be able to work well with people in other departments under difficult and sometimes stressful circumstances.
• Travel Percentage
• 10%
  Your Pay & Benefits
  The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.
  Benefits offered include the following:
• Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire.
• Wellness Plan that allows participating employees to earn lower medical care premiums.
• 401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service. The plan provides a fully vested 100% employer match on the first 4% of compensation contributed and also includes an annual employer-funded profit sharing contribution dependent on company profitability.
• Two weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.
• Unlimited paid vacation for all Director and above level positions.
• The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line).
• 40 hours of paid personal leave (Production Line).
• 12 days of paid holidays per year (max 8 hours paid per day).
• Adoption Reimbursement Program, Perks at Work, and BSH Employee Purchase Program.
• BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.

Further information
Please visit career.bsh-group.com and learn about what makes BSH a Top Employer!
At BSH we appreciate everyone’s uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities we unleash our full potential•

EOE / AA

Employer. This position is eligible for the Employee Referral Bonus program.
We participate in E-Verify.