Google Cloud Production Support Engineer Position Available In Wake, North Carolina

Google Cloud Production Support Engineer
Deutsche Bank Cary, United States
Posted 21 hours ago Permanent Competitive
Google Cloud Production Support Engineer
Deutsche Bank Cary, United States
Google Cloud Production Support Engineer

Job Description:

Job Title :

Google Cloud Production Support Engineer

Corporate Title:

AVP

Location:

Cary, NC
Overview
Corporate Banking is the division consisting of many domain and sub-domains like Trade management, Investor space, Trust and Agency of securities, client positions management, custodian business, Cash/wire payments (Both internal and external via Swift, crest, Mint etc.), Channels space, messaging billing and Trade Finance and Lending area. Corporate banking applications service the needs of business areas spread across all APAC, EMEA, and US regions, in addition to the production support Engineering team spread globally. You will be operating within Production services team of cash management domain which is a subdivision of Corporate Bank as a Production Support Engineer within the production support team. In this role, you will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment, automation of manual work, as well as monitoring improvements and platform hygiene.

What We Offer You:

We offer competitive health and wellness benefits, empowering you to value life in and out of the office
Active engagement with the local community through Deutsche Bank’s specialized employee groups
An environment that encourages networking and collaboration across functions and businesses
A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
Educational resources, matching gift and volunteer programs

What You’ll Do:

Managing a set of Core Banking processing applications
Setting up the support team for some of these applications, setting and driving standards with the goal of having this US team take full and active part of a follow-the-sun production support operating model
Understand SLAs, SLOs and OLAs to ensure service levels match client expectations and manage error budget
Identify risks and issues related to the area and define appropriate automated solutions
Proven ability to simplify complex systems and identify potential failure scenarios
Experience in automation and instrumentation
Responsible for resolution of incidents and problems within the team
Ensure that the right problem-solving techniques and processes are applied by the team and vendor partners
Build and deploy automation around causation and correlation of events in our infrastructure
Provide strict production gatekeeper function by reviewing proposed solutions ensuring proper standards are adhered to
Advocate for and implement reliable design patterns (circuit breakers, graceful degradation, gameday etc.)
Understand thoroughly the end-to-end application support process and escalation procedures and be fully conversant with all support tools used to provide effective support in the relevant area (e.g. service operations)
Maintain an end-to-end view of the application and infrastructure landscape
Provide input and contribute to Production Management related audits
Responsible to update Runbooks and KEDB (Known Error DataBase) when required
Participate in all BCP (Business Continuity Planning) and component failure tests based on the run books
Drive and ensure compliance to knowledge management across the supported applications

Skills You’ll Need:

Bachelor’s degree or equivalent required
Service Operations experience within a global operations context
Experience in IT in large corporate environments, specifically in controlled production environments in Financial Services Technology, FinTech or a client-facing function
This role primarily involves the application known as Atlas/db-internet/GBS, running on HP Nonstop (formerly Tandem) systems. Knowledge of Tandem is essential, with knowledge of the application or variant desirable.
Knowledge and experience of tools such as Reflex, Multibatch, Netbatch essential
Knowledge and experience in spoolers, TMF, FUP, SQL, MQ, PATHWAY essential
Skills That Will Help You Excel
Strong analytical and problem-solving skills
Effective communication and strong interpersonal skills
Self-driven, eager to learn and well-organized team player
Expectations
It is the Bank’s expectation that employees hired into this role will work in the Cary,NC office in accordance with the Bank’s hybrid working model.
The salary range for this position in Cary is $100,000 to $142,250. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.
Deutsche Bank Benefits
At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!
Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/life
The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email HR.Direct@DB.com.
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LI-HYBRID

We strive for a culture in which we are empowered to excel together every day. This includes acting
responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to view Deutsche Bank’s Equal Opportunity Policy Statement and the following notices: EEOC Know Your Rights; Employee Rights and Responsibilities under the Family and Medical Leave Act; and Employee Polygraph Protection Act.
Job

ID R0388733

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