Senior Voice Recording Engineer Position Available In New York, New York

Senior Voice Recording Engineer
Senior Voice Recording Engineer
Job ID
0000LGB9
Location
New York, United States
Area of interest
Technology
Job type
Permanent

• Full Time
  Work style
  Hybrid Working
  Opening date
  18-Jun-2025
  Closing date
  03-Jul-2025
  Job description
  Our purpose
• Opening up a world of opportunity
• explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world
• for our customers, our people, our investors, our communities and the planet we all share.

The goal of the role is to provide all HSBC lines of business with highly stable, cost effective and highly functional trade floor infrastructure. These responsibilities include the oversight of all vendor personnel; service management reviews; the execution of proper engineering practices and fault tolerant designs; the implementation of those designs; the support of these infrastructures on a 24 x 7 basis; the rapid resolution of all issues; the oversight and proper completion of all audits and regulatory engagements; and all other related tasks.
As our Senior Voice Recording Engineer you will:
The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures
Identify potential risks to service delivery and develop mitigation plans to address them proactively
Ensure compliance with regulatory requirements and industry standards in all service delivery activities
Implement automation initiatives and service optimizations to improve efficiency and reduce manual interventions
Conduct regular performance evaluations and provide constructive feedback to enhance team capabilities
Support the delivery of Media Capture services, ensuring adherence to global standards
Collaborate with internal stakeholders to identify opportunities for proves optimization and innovation in service delivery. For this role, HSBC targets a pay range between $103,300.00 and $155,000.00
The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.
At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.
Requirements
You´ll likely have the following qualifications to succeed in this role:
Bachelor’s degree with a concentration in Computer Science, Engineering Technology, or related disciplines is preferred
10+ Years’ experience in Trade Floor Voice with a concentration in Media Capture Delivery
Understanding of ITIL V4 framework and service management best practices
Proven experience in managing large-scale service operations and cross-functional teams
Excellent leadership, communication, and interpersonal skills
Strong analytical and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Relevant knowledge of ITIL Expert, COBIT, or Six Sigma preferred
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.