Manufacturing Quality Engineer II Position Available In Monroe, New York

CTG’s long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Quality Engineer II.

Type:

Contract Job Title:

Quality Engineer II Location:

Fairport, NY (hybrid remote) Candidates must be able to commute and work onsite in

Fairport, NY Pay Rate:

Based on experience

Work Hours:

M-F 8am-5pm

Education:

See below

Description:

The Quality Engineer II will support the Advanced Optics Division by managing customer feedback from initial submission through resolution. This includes validating and classifying feedback, initiating and tracking corrective actions, and driving continuous improvement initiatives. The role demands strong root cause analysis skills, effective communication with internal stakeholders, and the ability to synthesize data for quality reporting. This individual will be the key liaison between customers, commercial teams, and manufacturing sites to ensure high standards of product and service quality.

Requirements:

• Review and validate SalesForce feedback entries from customer service and commercial groups
• Classify entries by risk level and transfer to site-specific CAPA systems (SharePoint, EtQ, etc.)
• Follow up with plant, engineering, and commercial teams to ensure timely completion of corrective actions
• Escalate critical issues to site and division leadership
• Create and monitor KPIs and action plans related to customer satisfaction
• Lead training sessions on the feedback process and root cause analysis tools
• Drive improvements to feedback workflows, aligning SalesForce, SAP, and EtQ systems
• Prepare monthly division quality reports using

PowerBI, SalesForce, and EtQ Required Qualifications Education:

• Associate’s Degree in Engineering or a related scientific field (minimum)
• Bachelor’s Degree in Engineering or Science (preferred)

Qualifications:

• Minimum of 3+ years of manufacturing experience, with time spent in a quality or process engineering role
• Strong persuasion and negotiation abilities
• Effective project management and multitasking capabilities
• Independent worker with strong prioritization and organizational skills
• Excellent attention to detail and a strong sense of urgency
• Proficient in Microsoft Office; strong written and oral communication skills in English
• Ability to convey data analyses clearly across multiple organizational levels

Desired Skills:

• Proficiency with 8D methodology and problem-solving tools
• Familiarity with SalesForce, SAP, PowerBI, EtQ, and Camstar
• Experience in customer service or client-facing roles

Additional Information:

• No third party resumes will be accepted
• Drug testing and/or other employment-related inquiries may be conducted
• CTG will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws
• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)
• CTG is an Equal Employment Opportunity employer
• CTG is an

E-Verify Company To Apply:

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to Anisha.

Muralidhar@ctg.com . About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today’s highest-growth industries. For more information, visit www.ctg.com . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It’s a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Qualifications:

UNAVAILABLE