Technical Service & Development Engineer (Korean/English Bilingual) Position Available In Bartow, Georgia

We are seeking a Technical Service & Development Engineer to join our team at Hanwha Advanced Materials. This role will provide on-site customer support, diagnostics, and solutions. The ideal candidate will be local to Cartersville, GA, or willing to relocate prior to starting the role and have a background in Materials Engineering, Chemical Engineering, or related disciplines.

Responsibilities:

Includes but not limited to: Work with cross-functional teams (internal & at customer) to troubleshoot customer process issues and lead issue resolution efforts at the customer location in accordance with Hanwha Advanced Material’s recommended processing guidelines Assist in identifying and reporting on competing product activities at customers Duplicate customer processes at Hanwha Advanced Material’s laboratories to facilitate validation of new product developments, launch support, and quality issues Lead productivity improvement projects and other technical development efforts at strategic customer sites Learn to use analytical tools such as DMAIC and DFSS and learn problem solving skills such as GR&R, DOE and mistake proofing to resolve technical processing issues Assist in developing and maintaining Hanwha Advanced Material’s troubleshooting guidelines and lessons learned database Act as technical focal point at customer and Tier 1 representing the product and the company Address customer problems that are related to materials Coordinate technical support for analytical processes, samples, and technical meetings as needed to ensure successful commercialization and quality resolution. Communicate customer feedback on products (including quality issues) to engineering, Q.C., and Account Managers. Work with the Quality team to identify and resolve quality issues Write Technical Reports and Visit reports

Travel Required:

60-70% (approximately) Required Education and Experience Bachelor’s degree in Polymer, Materials, or Chemical Engineering; other disciplines may be considered based on experience Strong communication and interpersonal skills, open to listening and sharing experiences Strong comprehension and utilization of MS Excel, PowerPoint, Word, & Outlook Strong interpersonal and team skills A demonstrated ability to effectively make decisions Problem solving / analytical skills required Candidate must be a highly motivated, self-starter with effective communication skills, both oral and written Ability to analyze problems quickly and summarize effectively

Preferred Qualifications:

Prior Technical Service or Development experience Bachelor’s degree in an engineering or technology field Experience with ISO quality systems, practices and procedures Experience in using data acquisition systems, data analysis, and reporting tools One to three (1 to 3) years’ experience in film Manufacturing / PV Module Manufacturing. One to three (1 to 3) years’ experience in Fill or Sheet Extrusion Processing Six-Sigma certification Bilingual in Korean and English