Sales & Customer Success AI Validation Specialist Position Available In Fulton, Georgia

Sales & Customer Success AI Validation Specialist at APTEAN
Sales & Customer Success AI Validation Specialist at APTEAN in Alpharetta, Georgia
Posted in Other 13 days ago.

Job Description:

APTEAN

Position Title:

Sales & Customer Success AI Validation Specialist

Location:

Atlanta GA USA Alpharetta, Georgia US

Location Details:

Onsite

Experience Level:

Experienced Professional

Country:

United States

Type:

Employee Regular Full Time
Job Description
Overview
Are you ready for what’s next, now?
We’re looking for an Sales and Customer Success AI Validation Specialist for our office in Alpharetta, GA. The position is full-time. You’ll join an awesome team to support our growing customer base.
About the role
The Sales and Customer Success AI Validation Specialist will collaborate with our cutting-edge conversational AI agents to validate both the initial setup/configuration and ongoing CRM, order management, and fulfilment tracking workflows within an Enterprise Resource Planning (ERP) software platform. In this dynamic position, the specialist will be guided by the AI agent through best-practice configuration of customer accounts, sales-order templates, invoice settings, return authorization rules, and service ticket workflows—confirming that user inputs result in correctly built records in the system. Equally, the specialist will test the agent’s ability to answer spontaneous questions, offer contextual guidance based on industry standards, and handle exceptions gracefully. Hands-on exposure to the latest AI technologies will ensure our tools deliver an intuitive, accurate, and efficient path from setup through daily operations, while contributing directly to the evolution of a next-generation, AI-driven ERP experience.

Key Responsibilities:

Domain-Driven Configuration & Validation
Lead the AI agent through setup of customer accounts, contact hierarchies, pricing rules, and payment term templates.
Verify that, when provided with order details (items, quantities, delivery dates), the VFA dynamically builds and links sales orders, credit memos, and invoices without prior ERP knowledge.
Verify conversational prompts translate into correctly built ERP records and flag any misconfigurations.
Execute bothmon and edge-case scenarios (high-volume orders, split shipments, partial returns) to validate the AI agent’s guided flows and Q&A handling.
Strategic Operations Partnership
Act as the voice of sales and customer-success teams, translating real-world order-to-cash, returns, and service-ticket needs into actionable feedback for Aptean’s product team.
Help prioritize use cases—such as dynamic sales-order generation from conversational data, proactive escalation rules, and exception workflows (split shipments, warranty claims).
Collaborate in sprint reviews with Aptean’s product team to close the feedback loop and validate iterative enhancements.
Knowledge Transfer & Enablement
Create concise “how-to” guides and run demo sessions that showcase ideal AI agent interactions for non-technical first-time ERP users.
Coach trainers and early adopters on best practices, ensuring smooth transition from pilot to production deployment.
About You
In-Depth Customer Relationship and Order Management Expertise
Comprehensive knowledge of CRM best practices, customer-group segmentation, and pricing strategies
Familiarity with end-to-cash processes: order entry, invoicing, returns handling, credit-memo workflows, and service-ticket resolution
Awareness of best practices for incident logging, non-conformance tracking, and CAPA plan workflows
Analytical & Detail-Oriented Mindset
Exceptional attention to data accuracy—able to spot discrepancies in customer data, order lines, and invoice totals
Skilled at designing and executing edge-case test scenarios to stress-test conversational flows
Strong Communication & Collaboration Skills
Excellent written and verbalmunication: able to convey precise feedback on AI prompts, configuration prompts, system behaviors, and workflow gaps
Proven ability to work cross-functionally—liaising effectively between sales enablement, customer service, and Aptean’s product stakeholders
Adaptability & Continuous Learning Orientation
Thrives in rapidly evolving environments—quick to assimilate new system features and conversational enhancements
Willingness to develop and iterate training materials as the AI agent matures
Genuinely excited to work with AI, eager to learn about conversational and generative technologies, and open to partnering with our product team to shape the future of AI-driven ERP
What’s in it for you?
Aptean offerspetitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth. About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ spliance solutions are built forpanies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. “At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and ourpany.” -TVN Reddy
Aptean pledges to promote apany culture where diversity, equity and inclusion are central. We aremitted to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape apany in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.
Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.
Equal employment opportunity, including veterans and individuals with disabilities.
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