Senior Customer Quality Engineer Position Available In Addison, Vermont

This job was posted by https://www.vermontjoblink.com : For moreinformation, please see: https://www.vermontjoblink.com/jobs/1272901Are you passionate about driving quality excellence and being the voiceof the customer? Collins Aerospace in Vergennes, VT is seeking a dynamicand customer-focused

• SeniorCustomer Quality Engineer
• to join our team.

In this high-impact role, youll serve as a critical liaison between ourinternal operations and our valued customers, ensuring that qualitystandards not only meet expectations but exceed them. As part of anIntegrated Product Team (IPT), youll lead efforts to improve processes,drive root cause investigations, and promote a culture ofcontinuousimprovementultimatelyenhancing customer satisfaction andelevating our performance on key customer scorecards.

This is more than just a quality roleits a chance to influence change,build trust with major aerospace customers, and play a key part inshaping the future of our site. Youll collaborate across functions,support compliance to AS9100 standards, and help coordinate customervisits and audits. If youre a confident communicator, a natural problemsolver, and ready to champion operational excellence, we want you on ourteam.

• What YOU Will Do:

• Promote the Quality culture in the business, through compliance to the QMS, requirements of AS9100 and adherence to Quality Cardinal Rules
• Work closely with Operations to ensure product meets requirements and provide guidance in all matters related to Customer Requirements
• Drive problem resolution through to completion for customer SCARs and internal escapes. Ensuring key milestones are met, i.e. Containment, Root Cause Analysis, Mistake Proofing
• Participate in contract review, ensuring customer specific requirements are understood and effectively communicate throughout the business
• Maintain reports, databases and assists with the management of the QMS including: customer scorecards, corrective actions, manufacturing dashboards and CPI project tracker, updating weekly and monthly quality reports as required
• Participate in customer calls and coordinate / host customer visits and site audits
• Understands and communicate the voice of the customer (externally and internally) in decisions affecting quality and performance
• Work with functional groups to help internal customers define and establish quality and process improvements
• Ability to communicate and work at all levels within the business

• What YOU Will Learn:

• How to effectively represent the voice of the customer in a fast-paced aerospace manufacturing environment, influencing decisions that directly impact product quality and customer satisfaction
• Real-world application of advanced quality tools and methodologies such as Root Cause Analysis, Mistake Proofing, and Continuous Improvement Projects to resolve high-visibility issues
• Best practices in navigating and maintaining compliance with industry standards like AS9100 and QMS, preparing you for future leadership roles in quality and operations
• How to build and manage strong relationships with top-tier aerospace customers through hands-on experience hosting audits, leading customer calls, and negotiating quality outcomes
• Cross-functional collaboration within Integrated Product Teams (IPTs), giving you a deeper understanding of the full product lifecyclefrom design through delivery

• Qualifications You Must Have:

• Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience or in absence of a degree, 12 years of relevant experience
• U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export auth rizations requiredhttps://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

• Qualifications We Prefer:

• Proficient Conversational and written English required, needs to be ableto efficiently communicate with corporate leaders and customers both inperson and in reports/via emailPrevious aerospace/aviation AS9100 industry experience is desirableMinimum 3 years of experience of working in Quality ManagementBasic knowledge of business management systems

ERP / MRP

(SAP),configuration tools etcPrevious customer facing Quality role, such as hosting customer visitsand auditsNegotiating with customers to achieve mutually beneficial outcomesMust be able to read and understand data reports to analyzeopportunities for improvementAbility to work under pressure while maintaining poise and tact indealing with quality issuesCompe