Sr. Auto Appraiser – Field Auto CAT Team Position Available In Jackson, Missouri

Why USAA ? At USAA , our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA , where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Senior Auto Appraiser, you will work within defined guidelines and framework responsible for the investigation, negotiation, evaluation and appraisal of vehicle damage claims for both repairable and total loss vehicles to ensure estimate accuracy in compliance with state laws and regulations. You will be accountable for delivering exceptional member service through setting appropriate expectations, proactive communications, advice, and empathy. This is a field-based role available in Nebraska, Kansas or Missouri on the dedicated catastrophe team. Candidates who are willing and able to work within this area and deploy as needed are encouraged to apply. Relocation assistance is not available. This is an hourly, non-exempt position with paid overtime and potential CAT pay availability. A fleet vehicle is assigned for field responses with normal business travel, including virtual and physical deployments. What you’ll do: + With the use of digital tools, evaluates and appraises highly complex auto physical damage claims in accordance with the terms and conditions of the contract, corporate guidelines and state laws and regulations. + Investigates claim damages including communicating with the insured, internal claims adjusters, and third parties/vendors. May require face-to-face interactions with members and third parties. + Reviews facts of loss and vehicle damage to determine if subrogation opportunities exist and ensures all supporting physical damage documentation is in the claim. + Demonstrates advanced knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance with laws, regulations, and policy provisions. + Reviews claims/suppliers for fraud indicators and refers to Special Investigations Unit for handling, if applicable. + Maintains accurate and current claim file documentation throughout the claims process for complex claims. + Maintains high standards of productivity through eff To view full details and how to apply, please login or create a Job Seeker account