Branch Manager Position Available In Montgomery, Alabama

Branch Manager ASE Credit Union – 4.3

Montgomery, AL Job Details Full-time Estimated:

$54.7K – $72.4K a year 11 hours ago Qualifications Operating systems Call center Mid-level Microsoft Office 3 years High school diploma or GED Supervising experience Bachelor’s degree Conflict management Associate’s degree Communication skills Time management Full Job Description Role Responsible for managing the daily operations of the branch while ensuring that the branch meets service standards and goals. Create a consistent optimal member experience including greeting members, processing members’ transactions, and assisting members in a timely manner. Ensure established policies and procedures are adhered to. Provide consistent and timely coaching and guidance to team members. Support and promote team development via communication, coaching, delegations, and training. Resolve team member issues and member escalations in partnership with senior leadership and human resources. Represent the credit union at community and business events. Major Duties and Responsibilities 30% Manage and direct the branch to include monitoring loan, account, and call queues, reviewing loan denials for potential escalation, and call recordings for accuracy, quality, and training purposes. Maintain a thorough knowledge of operating systems. Ensure all branch monthly and quarterly audits are completed within established parameters. Ensure all branch transactions are balanced at the close of each day. Oversee individual accountability for the handling of cash and assist in resolving balancing problems. Responsible for meeting the credit union’s service expectations and branch goals and ensuring cross-sell opportunities are maximized. Perform the duties of a teller, MEC, or FSR during busy times or when short-staffed. Interview loan applicants, process loan applications, prepare loan documentation, and verify loan documents are complete and accurate. Lead by example, engage with staff, and handle member escalations with professionalism and urgency. 25% Ensure competent, motivated staff through hiring, training, coaching, counseling, supervising, disciplinary action, and performance review. Actively participate in cross-training personnel. Identify team member performance challenges and mentoring needs and ensure that team members are thoroughly trained on ASE products, services, member experience, and procedures. Regularly meet with team members individually and as a team and provide open ongoing communication. 20% Collaborate with other branches and the call center to ensure a seamless process across channels. Partner with leaders in other departments to problem solve and continuously improve our processes to create efficiency and elevate member service. Report and communicate technical issues and problems to the IT department. Responsible for maintaining branch appearance with regards to the office building, grounds, equipment, and fixtures of the branch and ensuring timely reporting of any issues to Facilities. Follow up on requests that are outstanding. Communicate other issues brought to the attention of management to other departments as necessary and appropriate. 15% Prepares assigned month-end reports and scorecards by established deadline. Prepares, manages, and plans for budget recommendations for the department. Manages and oversees branch expenses and pursues cost-saving measures. 5% Comply with all company policies, procedures, and service standards. Comply with all applicable laws and regulations. 5% All other job responsibilities as assigned by management. Knowledge and Skills Experience Five years of branch and/or call center experience in the financial industry. Three years of supervisory experience. Education/Certifications/Licenses High School Degree or GED required. Associates or bachelor’s degree in relevant field preferred. Interpersonal Skills A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. Ability to communicate information of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating, and/or advising others on matters of significance. Ability to develop and foster strong working relationships with team members and members to ensure we are achieving the overall mission and vision of the credit union. Incorporate core values into daily activities and decisions. Other Skills Strong verbal and written communication skills Ability to multitask Conflict resolution skills Logic and reasoning skills Time management skills Microsoft Office ADA Requirements Physical Requirements Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion, regular lifting of up to 10 lbs. and occasional lifting of up to 30 lbs. Must be able to stand for long periods of time. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with minimal to moderate noise. Mental and/or Emotional Requirements Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic financial calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. ASE Credit Union is an Equal Opportunity Employer