Branch Operations Supervisor Position Available In Montgomery, Alabama

Branch Operations Supervisor Insurance Office of America – 3.0

Montgomery, AL Job Details Full-time Estimated:

$51.3K – $80.7K a year 7 hours ago Benefits Paid holidays Health insurance 401(k) matching Qualifications Microsoft Word Succession planning Microsoft Excel Microsoft Outlook Management Mid-level Microsoft Office High school diploma or GED Leadership 2 years Communication skills Employee evaluation Full Job Description Description Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions as well as insurtech innovation. Headquartered in Longwood, Florida, part of the greater Orlando community, IOA has more than 1,300 associates located in over 60 offices in the U. S. and United Kingdom. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.

Job Description:

Title:

Branch Operations Supervisor – Commercial Lines Fully Remote based out of Birmingham AL. About the

Role:

Responsible for direct management of Account Team staff, including assigning tasks and managing workflows, monitoring and improving staff performance, scheduling, human resource management, staffing, training, staff development, staff communication and support, process, policy, and procedure compliance, and modeling core values.

Key Responsibilities:

Team Leadership :

Manage Account Management staff, monitor performance, and provide coaching.

HR Management :

Ensure compliance with HR processes and policies.

Performance Monitoring :

Ensure productivity, efficiency, quality, and service standards.

Scheduling :

Manage staff days off calendars for service continuity.

Staffing Levels :

Ensure appropriate staffing levels and recommend adjustments.

Employee Selection :

Participate in interviewing and hiring recommendations.

Performance Evaluation :

Prepare and deliver performance evaluations.

Coaching and Development :

Provide coaching, consultation, and training.

Professional Development :

Encourage growth and development of personnel.

Succession Planning :

Develop future branch operations leaders.

Culture Promotion :

Promote IOA culture and improve engagement.

Performance Gaps :

Identify gaps and implement corrective actions.

Data Analysis :

Monitor and interpret performance data.

Communication :

Maintain transparent communication with leadership.

Process Improvement :

Develop and ensure compliance with core work processes.

Policy Enforcement :

Implement and enforce company policies.

Technical Competence :

Maintain high technical competence and industry expertise.

Leadership Development :

Continuously improve management and leadership skills.

Relationship Building:

Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees.

Leadership Development:

Continuously improve management and leadership skills.

Relationship Building:

Develop and maintain positive relationships with IOA leadership and employees.

Champion IOA Values:

Demonstrate integrity and leadership.

Ideal Candidate Qualifications:

2+ years of industry experience with deep, wide-ranging industry knowledge All required active licensing Outstanding communication and people managment skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent)

What We Offer:

Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Employee stock plan participation Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s). Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

https:

//www.ioausa.com/