E-Services Branch Manager (ON SITE) Position Available In South Central Connecticut, Connecticut

E-Services Branch Manager (ON SITE) Connex Credit Union Inc – 3.1 North Haven, CT Job Details Full-time $56,119.54 – $84,179.32 a year 10 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Microsoft Word Microsoft Excel Software troubleshooting Sales Mid-level Windows 3 years Analysis skills Supervising experience Bachelor’s degree Qualitative research interviewing Organizational skills Interviewing Leadership Banking Time management Full Job Description Are you looking to have a positive impact on people in your community? Connex Credit Union is looking for diverse talent who are motivated to improve the financial well-being of others. We’re a company with a long and successful history where trust is important and exceptional customer service is the standard. We are committed to our employees, our members, and the communities we serve. If you want to make a difference and be part of a growing, inclusive organization, join us in our mission.

Benefits:

Competitive compensation. Medical, Dental, and Vision coverage. Paid time off. 401K contributory plan with company match. The opportunity to become involved in community outreach. A Branch Manager I must provide outstanding service to all members and identify and find solutions for their financial needs in order to better their financial lives’ while supporting the Credit Union’s Digital Channels and e-Banking Branch. The person in this role is responsible for branch growth, improved profitability and member relationships through driving an excellent digital experience for all new account and loan applicants. Responsible for successfully managing member service related to other digital products which includes, Web Chat, Online Banking, Mobile Banking, Bill Pay, Remote Deposit process and External ACH Transfer requests. Branch Manager I supervises a maximum of five full time employees. Connex has a right to transfer you to other locations to perform the same or other duties, if Connex believes such a transfer is in its best interest. This transfer may be temporary or permanent and you will be notified in advance if that is to occur, except for temporary, emergent transfers to cover due to shortage or other problem.

Essential Functions and Responsibilities:

includes the following, and other duties may be assigned.

Advocacy:

1. Delivers and ensures branch staff delivers high quality service to members as defined by our Advocacy Promises. 2. Coaches & Leads all Branch personnel: Coaches sales and service skills to all branch team members. Works with other branch leaders to ensure sales & service coaching occurs regularly; Develops sales & service leadership skills with associates; Works on employee development including guidance of each person in the branch, career planning, and taking the appropriate steps with action plans when disciplinary action is needed. Has the authority to terminate any Branch personnel, according to personnel policies. Drives quality hiring for all branch positions. 3. Assists the VP of Branch Administration in development of goals, analyzing results, making adjustments when goals are not met and celebrating when they are. 4. Ensures that the branch meets and exceeds its goals. 5. Assigns, coordinates, and monitors workflow and productivity to ensure high levels of accuracy, quality and quantity are maintained. 6. Resolves member problems/responds to inquiries beyond the authority of other Branch personnel. 7. Advises VP of Branch Administration on training needs and/or production problems. 8. Assists in maintaining adequate Member Service Staff through: Training support Filling vacancies promptly 9. Ensures that all branch staff complies with federal laws, regulations and internal controls as well as all credit union policies and procedures and supports the sales & service culture of the organization. 10. Maintains knowledge of competitors’ rates and terms and other trends related to the credit union industry and drives that knowledge with the branch team. 11. Ensures successful project management. 12. Drives the connectivity & cohesiveness of all branches with the main office and ensures that the quality culture of the organization exists at the branch. 13. Participates in the community to help grow awareness and brand recognition of the credit union.

Digital Branch:

Review membership applications received through Online channels/ Mobile Banking. Review and process all online requests such as; Courtesy Pay applications, Change of Addresses, Budget applications. Assist members and internal resources with troubleshooting the more complex digital services issues. Including Web Chat, Mobile/Remote Banking Issues, Bill Pay and the External ACH Transfer feature. Point of contact between frontline staff and bill pay vendor for all bill pay issues and research. Work with bill pay vendor to resolve member issues. Provide training to other employees on eBanking products/services as well as managing updates/changes in these products and services.

Lending:

Drive loan and new account volume through member and prospect inbound new account requests. This includes Consumer Loan and Home Equity Loan application requests. Cross selling other bank products and services as appropriate to meet customer needs. Serve as a liaison between underwriters and members for application taken in the call center and online applications owning the process through to loan closing and required documentation. Conduct loan closings remotely or where member prefers schedule an in branch closing.

Qualifications and Requirements:

Bachelor’s Degree or equivalent educational or a minimum of 3 years of related work experience; Minimum 3 years of direct supervisory experience; 3+ years interviewing experience in consumer loans and related insurances; Experience working with Digital Banking services. Proven commitment to providing quality service to members in current position illustrated by past record of exemplary member interaction; Knowledge of federal and state laws and regulations governing consumer banking; Ability to synthesize and analyze data to inform appropriate solutions. Strong analytical, problem solving, interpersonal, technical and time management skills. Excellent written and oral communications skills. Work as a team player to ensure processing deadlines are met. Perform other duties as required by management. After hours meetings required Windows, Microsoft Word & Excel skills Provides coverage to other branches as needed 40 + hours per week, some Saturdays