Branch Support Manager Position Available In Duval, Florida

Branch Support Manager

RADIFI FEDERAL CREDIT UNION

Jacksonville, FL Job Details Full-time Estimated:

$62.6K – $79.7K a year 9 hours ago Qualifications Sales 5 years Word processing Finance Supervising experience Computer skills Senior level Associate’s degree Leadership Communication skills Full Job Description RadiFi Credit Union is seeking a Branch Support Manager to be responsible for directing and administering the sales, service and operational efforts of the float staff to support organizational growth, sales and service goals. Ensures established policies and procedures are followed. Oversees the full range of services to members and prospective members. Through targeted sales goals, works to deepen existing relationships with members and new members. Ensure the branch network has appropriate coverage by working or assigning float positions to the branches as needed. Promotes service delivery excellence and actively coaches associates to deliver ‘awesome’ service. Responsible for successful implementation of promotional campaigns and product initiatives. Actively works, participates in community/business development initiatives, and monitors performance of assigned staff to ensure they meet growth and service goals. Must have reliable transportation to allow for coverage at branch locations based on business need. Location and duties may vary daily.

Major Duties and Responsibilities:

Work with HR and retail leaders to interview, hire and onboard new associates. Complete orientation of new branch support employees in overall branch procedures. Ensure branch support personnel are well trained in all phases of their respective jobs and in compliance with Work with HR and retail leaders to interview, hire and onboard new associates. Support the ongoing training & development of associates by directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements. Train associates by modeling our sales and service standards designed to establish strong member relationships. Develop employees’ skills in the Credit Union’s preferred way of selling, coach on sales strategies and tactics, professionally handle nonperformance, and conducts effective 1-1 sessions. Appraise performance and provide recommendations for staff compensation, promotion, and termination as appropriate. Direct job assignments, monitor staff performance, and hold branch support staff accountable to performance objectives. Advocates for and advances the digital readiness of branch support staff to increase adoption and utilization of the Credit Union’s digital services among the team and membership. Generates new revenue opportunities for the branch network by providing guidance on potential new products or solutions based on member and consumer feedback. Refers sales opportunities to other departments and/or Credit Union affiliates in support of established corporate objectives. Achieves monthly/annual goals based on budget. Participates in community events to represent the Credit Union (including after-hours and weekend events). Work outbound calling campaigns to assist assigned staff in meeting sales goals. Maintain quality assurance standards for all member interactions. Performs other job related duties as assigned.

Knowledge and Skills Experience:

Minimum of five years of similar or related experience, including time spent in preparatory positions. Proven leadership experience with a sales & service focus in a bank or credit union required.

Education/Certifications/Licenses:

(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program/prior work experience. Degree preferred in business, finance, accounting, or a related field. Must obtain and maintain NMLS certification and needed insurance licenses.

Interpersonal Skills:

Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills:

Excellent communication, problem solving, and decision-making skills to effectively resolve member and employee issues. Balance team and individual responsibilities. Strong supervisory and leadership skills required to manage, motivate, and develop employees. Uphold confidentiality and customer privacy in all situations. Proactively seeks solutions that benefit the member and the Credit Union while exhibiting sound and accurate judgment. The ability to work independently and the ability to work within a team is required. Ability to use the Internet, Outlook, word processing and spreadsheet software and position specific software as required. Strong technology skills are needed. Ability to interact effectively with clients and other internal departments is required. Strong attention to detail and the ability to work as part of a team is required.

ADA Requirements Physical Requirements:

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 50 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Working Conditions:

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise. Acknowledgment Nothing in the position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job description is not a contract and should not be constructed as a guarantee of employment for any period of time. We are an Equal Opportunity Employer and do not discriminate against employees or applicants based on race color, religion, sex/gender, national origin, disability, age, or any other category protected by law.