Escrow Manager Position Available In Duval, Florida

The Escrow Branch Manager oversees day-to-day branch operations, ensuring efficient and compliant closing processes, strong customer service, and effective team leadership. This role is responsible for meeting financial goals, maintaining regulatory standards, and fostering cross-functional collaboration.

Key Responsibilities:

Manage daily branch functions in line with operational standards. Oversee title processing, scheduling, closings, and post-closing activities. Coordinate with departments such as construction, sales, finance, and mortgage to ensure seamless workflows. Ensure high-quality customer service and respond to client feedback. Monitor audits and implement necessary process improvements. Safeguard escrow funds and ensure accurate, compliant closings. Develop and manage branch budgets focused on cost control and revenue growth. Build and maintain relationships with clients, agents, lenders, and industry partners. Stay current on industry regulations and competitor offerings. Promote branch involvement in community events and uphold company values. Maintain branch security and audit readiness. Identify and manage operational risks. Handle other duties as needed.

Leadership & Team Development:

Ensure proper staffing and lead recruitment efforts. Delegate tasks effectively based on team strengths. Conduct performance reviews and manage compensation planning. Provide ongoing coaching and training opportunities. Maintain staffing schedules for consistent coverage. Lead regular team meetings to share goals, updates, and operational changes. Guide staff on customer service, systems, and policy compliance.

Qualifications:

Education & Licensing:

Bachelor’s Degree in a related field of study Active Escrow Officer License required, Notary Public preferred.

Experience:

3-5 years in escrow/title operations. Minimum 2 years in a supervisory role. Strong knowledge of RESPA and settlement regulations. Proficient in Microsoft Office; SoftPro experience a plus. Strong communication, organization, and problem-solving skills. Able to manage priorities across multiple locations and teams.