Assistant Branch Manager Position Available In Middlesex, Massachusetts

Assistant Branch Manager BankTalent HQ Commensurate with experience plus bonus United States, Massachusetts, Tewksbury Jun 15, 2025 ESSENTIAL

DUTIES AND RESPONSIBILITIES

Bank Operations & Customer Experience Manages vault, orders money and monitors cash flow to ensure proper levels are met; verifies currency deliveries and shipments and processes night deposit when needed Oversees ATM to ensure adequate cash and supplies; troubleshoots when needed
Processes mortgage applications and maintains licensure under specific NMLS guidelines
Processes and underwrites consumer loan applications, approves and declines those that fall within restrictive lending limits
Ensures customers receive exceptional service by determining needs, making appropriate recommendations, and resolving any problems or complaints in a timely manner
Completes periodic reports for management including Synergy, compliance, auditing, etc. Completes and/or assists with branch scheduling and time card management, and assigns work as necessary Adheres to security procedures by ensuring proper function of cameras, setting alarms, opening and locking the vault, storing cash and checks properly and responding to alarm calls
Oversees the maintenance of their branch office in the absence of the Branch Manager, including security cameras, alarms and vaults, outside grounds and building, and office equipment, including contact for regular preventative maintenance and emergency repairs
Assumes responsibility for branch during temporary absences of Branch Manager
Performs as Head Teller, Customer Service Representative, Retail Banking Associate, and other duties as needed to ensure operational requirements are met Business Development Supports Branch Manager in the growth of their branch within the marketplace
Utilizes and promotes the branch team’s usage of CRM (Salesforce.com) Recognizes the opportunity to refer customers to both internal and external partners
Supports Branch Manager in promoting the Bank in community activities and professional organizations Professional Development Creates and fosters an inclusive team environment
Provides recognition to individuals and teams in support of the Bank’s strategic goals
Trains and coaches staff to expand product knowledge as well as in the sales and service effort to effectively advise on product/service solutions
Makes routine employment decisions, reviewing performance and making salary recommendations
Resolves routine personnel problems

REQUIREMENTS

Minimum of three years of banking experience preferred
Supervisory or management experience preferred
High School diploma or equivalent; Associates Degree preferred
Basic business acumen and professionalism is a must
Thorough knowledge of Bank products and services as well as Bank policies and procedures
Experience and comfort level using office equipment and program applications including: CRM, core software, loan origination systems, Microsoft Office, scanner, cash recycler and discriminator, etc.
Willingness to support Bank growth by offering solutions to a variety of needs while deepening relationships and providing a quality customer experience
Strong organizational and analytical skills
Customer focus with the ability to build and maintain relationships
Capable of working independently and solving problems Detail-oriented with ability to communicate professionally, both in writing and verbally
Ability to multi-task, prioritize, and adapt to a changing environment
Must be able to work both opening and closing hours as the branch schedule requires; flexibility in work schedule
Ability to occasionally lift office products and supplies weighing up to approximately 25 pounds Please note this job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change over time. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities