Branch Supervisor Position Available In Middlesex, Massachusetts

Branch Supervisor 4.0 4.0 out of 5 stars 201 Main Street, Groton, MA 01450

Description:

Are you looking for a new opportunity in a welcoming, team-oriented environment? Join our independent agency where we take pride in providing exceptional service and building lasting client relationships. Murphy Insurance Agency is seeking a Personal Insurance Branch Supervisor to lead our dynamic Groton team. If you’re passionate about helping people and thrive in a collaborative setting, we’d love to connect! The hours for this full-time, in-office position are: M-TH 8am-4:30pm; F 8am-4pm. What You’ll Be Doing As a Personal Lines/Insurance Branch Supervisor, you’ll be accountable for branch operations of the agency, service and marketing, and staff management.

Key Responsibilities:

Supervise day to day activities of all branch employees Review current coverage, assess client needs, and recommend appropriate insurance solutions Clearly explain coverages, exclusions, and policy changes to clients Use carrier and agency systems to generate documents and respond to client requests Communicate current industry trends, product updates, technology tools to staff Support your team by providing technical answers and resources on insurance and technology Resolve escalated customer service concerns Participate in employee selection process for branch office; train and onboard new hires Conduct employee performance appraisals as required Participate in supervisor staff meetings

Requirements:

What We’re Looking For Skills & Qualifications:

Excellent communication skills, organizational skills, and ability to respond to requests effectively and efficiently In-depth knowledge of current computer system functions, input procedures, codes, reporting capabilities for all carriers Solid understanding of Agency workflow procedures Possesses positive attitude and makes every effort to perform in the position with a can-do, upbeat approach Ability to develop and maintain cordial and effective working relationships with clients, co-workers, carriers, vendors and other business contacts Ability to communicate verbally and in writing with others to explain somewhat complex issues, receives and interprets complex information, and responds appropriately Proficient in Microsoft Suite of products

Experience & Licensing:

Property & Casualty (P&C) license required 5+ years of experience in a personal insurance account management role required 2+ years supervisory experience strongly desired Professional designations preferred Experience working within Applied EPIC agency management system a plus Bilingual skills helpful

What We Offer Benefits You’ll Enjoy:

We believe in supporting our team both professionally and personally.

Our comprehensive benefits package includes:

Medical, dental, vision HRA to help cover medical deductible Flexible Spending Account (FSA) Company-paid life and disability coverage 401(k) with company match Paid vacation, sick time, and floating holiday Educational support for licensing and professional development Early 4PM close on Fridays Monthly team lunches and a fun office atmosphere full of really nice people (for the most part) Access to additional voluntary benefits If you’re looking for a professional home where your expertise is valued and your growth is supported, we’d love to hear from you.