Assistant Branch Manager Position Available In Norfolk, Massachusetts

Assistant Branch Manager 3.1 3.1 out of 5 stars Franklin, MA 02038 Let’s unpack this

• Who are we?

mSupply is the leading provider of premium solutions, parts, and equipment for professionals serving customers on their appliance parts, HVAC, plumbing, and commercial kitchen needs. Headquartered in St. Louis, Missouri, mSupply is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth, expertise across our national footprint, and ease of doing business through leading-edge technology, servicers prefer mSupply because we amplify what they do best: taking great care of their clients with speed, reliability, and accuracy. Learn more about MSupply at www.marcone.com. About API of NH/Delta T New England-based API of NH/Delta T offers a unique combination of unmatched customer service and product quality. Since it first opened as a family business in 1969, the company has been dedicated to serving and increasing the profitability of the independent HVAC contractor, with additional expertise in hydronics and sheet metal fabrication. They are a trusted provider of top-notch brands including Rheem and LG. For more information, visit apiofnh.com Job Summary The Assistant Branch Manager plays a key role in supporting the Branch Manager in overseeing the daily operations of the branch, ensuring all functions are executed efficiently and in accordance with company standards. This role is responsible for fostering a positive environment that promotes trust, service excellence, security, and customer satisfaction. In collaboration with the Branch Manager, the Assistant Branch Manager shares responsibility for customer service, inventory management, merchandising, sales support, workplace safety, on-time will-call fulfillment, counter sales, product delivery, and overall branch performance. Duties & Responsibilities Customer Interaction Delivers high-quality customer service through timely communication, effective issue resolution, and proactive follow-up. Responds promptly and professionally to customer inquiries via phone, email, or fax. Maintains professional relationships with customers, vendors, and internal teams. Collaborates cross-functionally to resolve issues and support strong business relationships with a solutions-oriented approach. General Supports the Branch Manager with opening and closing duties and adjusts work schedule based on business needs. Assumes leadership responsibilities in the Branch Manager’s absence, overseeing team operations, customer service, and workflow management. Handles emergency or after-hours openings as required. Performs accurate order entry and ensures timely processing of order pulling, will calls, and deliveries. Manages incoming calls, returns messages promptly, and ensures effective communication flow. Ensures proper procedures are being followed in all aspects of Order Entry. Promotes a safe work environment by modeling proper safety practices, addressing issues, and completing required safety documentation. Merchandising Maintains clean, organized, and visually appealing front shelving, aisles, endcaps, and literature displays. Oversees aisle upkeep, directing staff to maintain counters and sales floor presentation as needed. Distributes and promotes marketing materials such as flyers and signage to staff and customers. Manages and updates product literature and catalog library to ensure accuracy and availability.

Other Safety Sensitive Position:

the ability to perform job functions in a constant state of alertness and in a safe manner. Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements. Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice. Qualifications High School diploma or its GED equivalent. 3 or more years’ experience with logistics or distribution and related functions. 2 or more years of supervisory or team lead experience in a warehouse or distribution environment. Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook). Proficient in using office technology, including computers, photocopiers, scanners, phone systems, and virtual meeting platforms, as required for daily responsibilities. Physical Demands & Work Environment This position may require up to 40-43 hours per week and involves regular physical activity, including: Frequent lifting of 25-50 lbs.; occasional lifting up to 100 lbs. Operating forklifts and material handling equipment for up to 6 hours daily. Regular bending, climbing, squatting, kneeling, and reaching. Pushing/pulling objects up to 300 lbs. occasionally. Prolonged use of hands, arms, and feet for equipment operation. Periods of sitting, standing, walking, and twisting throughout the shift. Visual requirements include close, distance, color, and peripheral vision, as well as depth perception and focus adjustment.

What We Offer:

We care about your well-being from day one. Here’s a snapshot of the benefits we provide: Comprehensive health coverage

• medical, dental, vision, and prescription, effective your first day 401(k) plan with company contribution Life insurance, plus short
• and long-term disability coverage HSA and FSA options Paid time off
• vacation, holidays, and personal days Employee Assistance Program (EAP) Employee discounts Weekly Pay Frequency .

..and much more! Equal Employment Opportunity & Pre-Employment Requirements We are an equal opportunity employer and make employment decisions without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identity, disability, or military service history. To request reasonable accommodation, contact careers@msupply.com All candidates who receive a written offer of employment must successfully complete a background check and drug screening in accordance with our company policy. For roles involving driving a company vehicle, a Motor Vehicle Record (MVR) check will also be conducted to determine insurability. This employer participates in E-Verify and will use Form I-9 information to confirm employment authorization with the federal government. #APIDelta