Financial Center Manager Associate Position Available In Mecklenburg, North Carolina

Job Description:

GENERAL FUNCTION

Selected Candidate willattend a 3-4 month on-boarding and education program that includes rotations in Operations, Sales & Service,Small Business or Preferred and Sales Management and a capstone project. The role will providearobustlearning approach for successful candidates to prepare for a Financial Center Managerrole. This program will require the ability to travel within theaffiliate or Bancorp footprint for training, required meetings and scheduling before, during and after theoperating hours of a Fifth Third Bank Financial Center. After successful completion of the 3-4 month training program,candidates selected for the FCMA role will have the opportunity to apply for a permanent FinancialCenter Manager or otherwise appropriate position.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Sales/Goals Function A. Learn the sales function for the financial center and coach teammembers, setting the example and tone for a strong sales environment. B. Consistently execute, coach to and lead the defined sales andservice process. C. Partner with Retail staff to consistently meet and exceed salesgoals as defined by the Retail LOB and Affiliate Leadership, actively soliciting the variousretail and Bancorp products. D. Understand the complete consumer / commercial loanprocess. E. Promote company products and services in the community by makingregular outside calls, to assist in the continuing growth of the office andcompany. F. Partner with Retail staff to ensure that the call lists areactively worked, as well as any other means for obtaining new business and retaining currentbusiness. G. Develop and maintain close relationships with assigned businesspartners, such as Mortgage Loan Officers, Business Banking Officers and InvestmentRepresentatives. H. Upon program completion, to serve as an interim Financial CenterManager or assisting at various area Financial Center locations until permanent placementis achieved. 2. Manager/HR Function A. Partner with Retail staff to understand sales strategy, setpriorities, direct, coach and delegate sales responsibilities to the Personal Bankers. ConsistentExecution of our Sales Management process. B. Understand and coach staff members on the importance ofoperational responsibilities / risk activities impacting Retail. C. Coach Retail staff to be able to interchange duties asnecessary. D. Partner with the Affiliate Leadership and Operation team tounderstand staffing model and ensure appropriate staffing levels. E. Actively participate in the selection of new employees, as wellas the welcome to the financial center and introduction to the staff. F. Evaluate performance on a regular basis, providing constantcoaching and guidance; provide assistance to the staff in completing the promotionprocess. G. Establish and facilitate regular sales and office staffmeetings, and promote the participation of the staff in the meetings. H. Partner with Retail management to ensure that the staff receivesproper training to demonstrate abilities to sell, cross-sell and/or refer asappropriate, to reach own individual/team sales goals. I. Partner with Retail staff to ensure that there is constantcommunication to staff of the financial center goals, and that individual sales and/or referralgoals are set, and each staff member is held accountable. J. Take appropriate action for non-performance and reward forexcellent accomplishments. K. Be champion and supportive for the continuous education ofpolicies and procedures to the staff, to ensure that policy is adhered. L. Provide service to customers and prospective customers onvarious banking matters, including, the explanation and opening of new accounts, and professionalresolution of problems/issues. M. Maintain a position of trust and responsibility by keeping allcustomer business confidential. 3.Operations Function A. Stay informed and act upon regular updates by the Retail Risk &Administration Manager (RRAM), Retail Operations Manager and area management andBancorp